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How to Set Your Video Playback Source or Image Resolution in Studio
How to Set Your Video Playback Source or Image Resolution in Studio

Learn how to switch between playing optimized image and video files or the larger, original uploaded video or image files.

Updated over a month ago
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With the Video Playback Source and Image Resolution feature in Studio, it’s easy to switch between showing smaller, optimized video or image files or the larger, original uploaded video or image files - so you can select what the best playback option is for your specific screen.

For example, using the Video Playback Source feature’s default Optimized option will play optimized video files that have been compressed to a maximum of 1080p resolution, but selecting to use the Original option will play the original video files, which could be a higher resolution than 1080p, for example, 4K or even higher.

It’s similar to the Image Resolution feature, using the default Optimized option will play optimized image files that have been compressed to a maximum of 1080p resolution, but by selecting to use the High option will play the highest resolution version of an image possible, up to 4K resolution.

An important thing to note though is that when you choose for a screen’s Video Playback option to be Original, you’ll want to be sure that the screen’s display or device powering the display can play that originally uploaded video file.

For example, if you upload a 4K H.264 MP4 file and then select a screen’s Video Playback Source option to be Original instead of the default Optimized, but that screen’s display is being powered by a device that does not support 4K video playback, you might have issues. As such, it’s important to ensure that the video files you upload to your media library are compatible with and can be played by your screen’s display or device powering the display. For more information on this, please see the “Supported video formats, operating systems and platforms” section below.

With images, it’s more simple, as most devices should be able to display every image format, but do note that selecting a screen’s Image Resolution option to be High, may affect the performance of your device.

To understand these features better, let’s take a look at both in more detail.

How to use the Video Playback Source feature


To set the video playback source for a screen, go to the "Screens" section in Studio and select a screen.

Next, on the right-hand sidebar, select the Settings tab.

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Then, scroll down until you see the Video Playback Source option.

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Next, select which video playback source you would like to use. If you want your screen to play the original video files that were uploaded to your media library, select the Original option.

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Supported video formats, operating systems, and platforms

Supported operating systems and platforms

Currently, the Video Playback Source feature is supported by devices running the following operating systems and platforms:

  • ScreenCloud OS

  • Android

  • Fire OS

  • ChromeOS

  • Windows

  • macOS

  • Tizen (SSSP)

  • WebOS (Signage)

  • Browser


The following operating systems and platforms are currently not supported:

  • iOS/iPadOS


Supported video formats

While video files are supported on a per-device basis, the following video formats have been tested on all of the above-noted supported operating systems and platforms, and are recommended as good options for use:

  • MP4 H.264 at up to 4K at 30/60fps

  • WebM at up to 4K at 30/60fps

  • MOV at up to 4K at 30/60fps

How to use the Image Resolution feature


To set the image resolution for a screen, go to the Screens section in Studio and select a screen.

Next, on the right-hand sidebar, select the Settings tab.

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Then, scroll down until you see the Image Resolution option.

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Next, select which image resolution option you would like to use. If you want your screen to play the highest resolution image files (up to 4K), select the High option.

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