What is a ScreenCloud CMS¹ or UI² issue?
Which type of issues are commonly considered to be browser-related issues?
Unable to drag, drop, or click features in ScreenCloud Studio, only experienced when using specific browsers
Browser cache causing isolated glitches or bugs when navigating ScreenCloud Studio
Pages not loading correctly or displaying outdated content within your account
Features or menus behaving unexpectedly while managing content, screens, or playlists
¹CMS = Content Management System
²UI = User Interface
Check your browser and operating system are up to date
First, confirm you are using a browser recommended for ScreenCloud. We recommend Google Chrome or Mozilla Firefox for the best experience. Check that both your browser and operating system are up to date:
Check your OS version at whatsmyos.com
Check your browser version at whatsmybrowser.com
Clear your browser cache
Browser cache stores a snapshot of web pages to help them load faster. Over time, this can cause pages to display outdated content or behave unexpectedly in ScreenCloud Studio. We recommend clearing the cache for studio.screencloud.com when you experience glitches or UI issues.
Visit refreshyourcache.com for browser-specific instructions.
Here is how you can clear your browser cache for just ScreenCloud.com sites on Google Chrome:
Right-click on ScreenCloud.com → Inspect
Click the arrows
>>→ ApplicationGo to Storage → Clear site data (you can click twice)
Refresh the page
Clear ScreenCloud site data and cookies
Cookies and stored site data can also cause glitches when navigating ScreenCloud Studio. You can clear data for screencloud.com only, without affecting other websites.
Google Chrome:
Open Google Chrome
Click the three dots (⋮) in the top-right corner and select Settings
Go to Privacy and security > Cookies and other site data > See all site data and permissions
Search for "ScreenCloud" in the search bar
Click the trash icon next to the result and confirm by clicking Clear
Reload the page
Mozilla Firefox:
Open Firefox
Click the hamburger menu (≡) and select Settings
Go to Privacy & Security > Cookies and Site Data > Manage Data
Search for "ScreenCloud", select it, and click Remove Selected
Click Save Changes, then confirm by clicking Remove
Reload the page
Try a different browser
If the issue persists after clearing cache and cookies, try reproducing it in a different browser. If the issue only occurs in one browser, a problematic extension, firewall, or adblocker may be interfering with ScreenCloud Studio. Common culprits include:
Browser extensions that block scripts or ads
Firewall or security software flagging ScreenCloud features
An outdated or unsupported browser version
Try a different device
If the issue occurs across multiple browsers, try accessing ScreenCloud Studio on a different device or computer. If the issue does not appear on the alternate device, the problem is likely isolated to your original device or its network configuration.
If the issue carries over to a different device, contact ScreenCloud Support with a screenshot or screen recording of what you are experiencing.
Still having trouble with ScreenCloud in your browser?
Check with your IT team that ScreenCloud's domains are whitelisted on your network and refer to the Domains and Servers to Whitelist guide.
Have you also been experiencing issues with other areas in ScreenCloud? If yes, please review the ScreenCloud Troubleshooting Guide to see if the provided steps might help to resolve your issue.