If you have an active firewall on your wireless network or ethernet connection that secures a private network for your organization (i.e. universities, schools, enterprise businesses, etc.), you may experience trouble accessing areas of the ScreenCloud website or having your devices load ScreenCloud content.
For example, you might have experienced areas of your ScreenCloud account re-directing you to a page that informs you the website is blocked/restricted, or these pages will not load across multiple devices using the same network. You might also find that devices might have trouble pulling in content for social media or live-streaming apps, which would typically be blocked from browsing on your private network.
However, on an alternative network, you notice the ScreenCloud member area and apps load just fine. This helps indicate that whitelisting our domains and servers to work past your firewall can help resolve this challenge.
Who can help whitelist these domains & servers?
We recommend that you have a network administrator or I.T. (Information Technology) Department, to provide them with the list of domains in the following section and see if they can assist further with your network settings. Additionally, you can also add them yourself if you are a system admin for your network.
To quickly view which services are currently reachable by ScreenCloud on your network, please see our Reachability list for ScreenCloud. Once you whitelist the services and domains that are listed below, all URLs should be labeled as REACHABLE.
If you are only whitelisting essential domains, please refer to the Essential Reachability list. If you are whitelisting optional domains, however, please refer to the Optional Reachability list.
What are the domains & servers I need to whitelist?
To ensure full functionality, we've provided our list of domains to whitelist broken down into essential and optional. There are also wildcard options or full domain options for more granular control. Please note, that applications and third-party services that are integrated with ScreenCloud may require additional review for whitelisting on your network or firewall. Please click here to view a complete list of ScreenCloud's apps and service whitelist for reference.
If you have any issues receiving or contacting our Support Team, please whitelist and approve the email [email protected] and [email protected] for your email or company firewall. The following services identified help host several services for the ScreenCloud product, such as APIs, integrations, Media Library management, static assets, error logging, applications, and more.
Lastly, in network firewalls and domain whitelisting, a 'wildcard' is a special character or pattern that represents multiple domains or subdomains with a single entry. For instance, using a wildcard like *.example.com will whitelist all subdomains of example.com, such as mail.example.com, blog.example.com, and shop.example.com, without needing to list each one individually.
Whitelisting for primary services
Domains with wildcard
Essential
*.screen.cloud *.screencloud.com *.screencloudapp.com *.screencloudapps.com *.firebaseapp.com *.firebaseio.com cdn.filestackcontent.com *.filestackapi.com firestore.googleapis.com *.imgix.net *.google.com
Optional
*.datadoghq.com *.browser-intake-datadoghq.com *.sentry.io fonts.googleapis.com fonts.gstatic.com apps-backends-rss.herokuapp.com
Specific domains without wildcard
Essential
screencloud-production.firebaseio.com s-usc1a-nss-2043.firebaseio.com firestore.googleapis.com screencloud-production.firebaseio.com signage-next-events-production-default-rtdb.firebaseio.com studio-events-production-us-default-rtdb.firebaseio.com studio-media-production-us.imgix.net next-media.imgix.net
Optional
logs.browser-intake-datadoghq.com browser-http-intake.logs.datadoghq.com sentry.io o62013.ingest.sentry.io fonts.googleapis.com fonts.gstatic.com apps-backends-rss.herokuapp.com
Domains with details of associated services
Below is the list of domains separated by the service they belong to.
Essential
Without the essential domains, the ScreenCloud player will not be able to work
ScreenCloud Domains
*.screen.cloud *.screencloud.com *.screencloudapp.com *.screencloudapps.com
Screen status real-time services
firestore.googleapis.com screencloud-production.firebaseio.com s-usc1a-nss-2043.firebaseio.com
Content real-time services
signage-next-events-production-default-rtdb.firebaseio.com studio-events-production-us-default-rtdb.firebaseio.com
Image optimizing services
studio-media-production-us.imgix.net next-media.imgix.net
Optional
Optional domains help improve the monitoring and issue mitigation. It is highly recommended to add these to your whitelist to help us monitor and investigate issues.
Logging system - Datadog
logs.browser-intake-datadoghq.com browser-http-intake.logs.datadoghq.com
Logging system - Sentry
sentry.io o62013.ingest.sentry.io
Google font (Pairing code view)
fonts.googleapis.com fonts.gstatic.com
YouTube app
www.youtube.com/ *.ytimg.com *.googlevideo.com
RSS app
apps-backends-rss.herokuapp.com/
Firewall configuration example
Example with wildcard
acl whitelist dstdomain .screen.cloud acl whitelist dstdomain .screencloud.com acl whitelist dstdomain .screencloudapp.com acl whitelist dstdomain .firebaseio.com acl whitelist dstdomain firestore.googleapis.com acl whitelist dstdomain .imgix.net #[optional] acl whitelist dstdomain apps-backends-rss.herokuapp.com acl whitelist dstdomain www.youtube.com acl whitelist dstdomain .ytimg.com acl whitelist dstdomain .googlevideo.com acl whitelist dstdomain fonts.googleapis.com acl whitelist dstdomain fonts.gstatic.com acl whitelist dstdomain .sentry.io acl whitelist dstdomain .browser-intake-datadoghq.com acl whitelist dstdomain .datadoghq.com http_access allow whitelist
Example with full domain
# ... # ScreenCloud Player (browser, android, amazon, etc.,) acl whitelist dstdomain player.screen.cloud # Screen - API acl whitelist dstdomain api.screen.cloud # Screen - live update (Firebase Live db) acl whitelist dstdomain screencloud-production.firebaseio.com acl whitelist dstdomain s-usc1a-nss-2043.firebaseio.com # Screen - Paring application acl whitelist dstdomain apps.screen.cloud # Paring app - (Google font) acl whitelist dstdomain fonts.googleapis.com acl whitelist dstdomain fonts.gstatic.com # Studio player acl whitelist dstdomain studio-player-latest.screencloud.com acl whitelist dstdomain studio-player.screencloud.com ## Studio player - Apps acl whitelist dstdomain apps.screen.cloud ## Studio player - Data live update (FireStore database) acl whitelist dstdomain firestore.googleapis.com ## Studio player - Event update service acl whitelist dstdomain signage-next-events-production-default-rtdb.firebaseio.com acl whitelist dstdomain studio-events-production-us-default-rtdb.firebaseio.com ## Studio player - Time Sync acl whitelist dstdomain clock.screen.cloud ## Studio player - GraphQL API acl whitelist dstdomain graphql.eu.screencloud.com acl whitelist dstdomain graphql.us.screencloud.com ## Studio player - Video acl whitelist dstdomain media.us.screencloud.com acl whitelist dstdomain media.eu.screencloud.com acl whitelist dstdomain secure-media.us.screencloud.com acl whitelist dstdomain secure-media.eu.screencloud.com ## Studio player - Image acl whitelist dstdomain studio-media-production-us.imgix.net acl whitelist dstdomain next-media.imgix.net ## Studio player - Apps ### Backend acl whitelist dstdomain apps-backends-production.screen.cloud acl whitelist dstdomain apps-services.screencloudapp.com ### Top 10 ### - Canvas acl whitelist dstdomain canvas.apps.screencloud.com ### - Weather acl whitelist dstdomain weather.apps.screencloud.com ### - Youtube acl whitelist dstdomain youtube.apps.screencloud.com acl whitelist dstdomain www.youtube.com acl whitelist dstdomain .ytimg.com acl whitelist dstdomain .googlevideo.com ### - Clock acl whitelist dstdomain clock.apps.screencloud.com ### - Headline news, RSS feed, acl whitelist dstdomain rss-feed.apps.screencloud.com acl whitelist dstdomain apps-backends-rss.herokuapp.com ### - Noticeboard 2.0 acl whitelist dstdomain noticeboard.apps.screencloud.com ### - Embed App acl whitelist dstdomain embed.apps.screencloud.com ### - Google Slides acl whitelist dstdomain google-slides.apps.screencloud.com acl whitelist dstdomain api-google-slides.app.screen.cloud ### - Countdown Timer acl whitelist dstdomain count-down.apps.screencloud.com # Optional ## Loging system ### Sentry acl whitelist dstdomain sentry.io acl whitelist dstdomain o62013.ingest.sentry.io ### Datadog acl whitelist dstdomain logs.browser-intake-datadoghq.com acl whitelist dstdomain browser-http-intake.logs.datadoghq.com http_access allow whitelist #...
Whitelisting for ScreenCloud OS
Add these additional domains if you are using ScreenCloud OS (SCOS) devices, the Station P1 and Station P1 Pro.
*.iot.us-east-2.amazonaws.com:443 *.s3.us-east-2.amazonaws.com:443
Whitelisting for apps
You can use the following list to whitelist any domains specific to applications or integrations if your firewall or internet security protection services block an app. Please note, that whitelisting apps may not always be required and depends on the restrictions of your firewall services.
Bonusly
bonus.ly
Building Directory
maxcdn.bootstrapcdn.com
cdnjs.cloudflare.com
Digital Menu Board
maxcdn.bootstrapcdn.com
cdnjs.cloudflare.com
Calendar for Google
google.*
https://apps-backends-calendar.herokuapp.com
Canvas
googletagmanager.com
google-analytics.com
Clock
gstatic.com
googleapis.com
Count Up
gstatic.com
googleapis.com
Count Down
gstatic.com
googleapis.com
Currencies
gstatic.com
googleapis.com
Date
gstatic.com
googleapis.com
Dropbox
dropbox.com
Social Feeds for Facebook
screencloud-apps-production.herokuapp.com
screencloud.auth0.com
Facebook Recommendations
www.facebook.com
static.xx.fbcdn.net
Follow Us
gstatic.com
googleapis.com
Gallery For Instagram Business
facebook.com
cdn.loom.com
*.fbcdn.net
Geckoboard
kit.fontawesome.com
*.typekit.net
ka-p.fontawesome.com
cdn.jsdelivr.net com
geckoboard-main.collector.snplow.net
stats.pusher.com
Google Alerts
biorxiv.org
logo.clearbit.com
And any URL that Google pulls the RSS feed from
Google Reviews
rsms.me
*.googleusercontent.com
Google Sheets
google.*
Google Slides
screencloud-apps-google-slides-presentation-slides-production.s3.eu-west- 1.amazonaws.com
cdn.loom.com
google.*
Google Traffic
googleapis.com gstatic.com
Google Trends
googleapis.com
gstatic.com
google.*
Meeting Room
https://maxcdn.bootstrapcdn.com/
Meet the Team
cdn.pixabay.com
Microsoft Excel
login.microsoftonline.com
aadcdn.msftauth.net
aadcdn.msauth.net
*.sharepointonline.com
login.live.com spoprod-a.akamaihd.net
News
logo.clearbit.com
aljazeera.com
*.bbci.co.uk
s.yimg.comcdn.vox-cdn.com
cdn.cnn.comtechcrunch.com
*.foxnews.com
*.espncdn.com
Noticeboard
https://cdnjs.cloudflare.com
OneDrive
*.sharepoint.com
Outlook Calendar
*.sharepoint.com
Facebook: Follow Us on Facebook & Facebook Recommendations apps
*.fbcdn.net
cdn.auth0.com
facebook.com
Facebook: Business Feed For Facebook app
https://www.youtube.com/iframe_api
FacebookSocialApp.jsx:22
Page Scroll
For showing internal local sites with Page Scroll:
https://*.screencloud.com
https://*.screen.cloud http://localhost:*;
Add access to whichever site is being used for the configuration*
PosterMyWall
*.postermywall.com
Microsoft Power Bi
*.powerbi.com
content.powerapps.com
dc.services.visualstudio.com
wabi-uk-south-b-primary-redirect.analysis.windows.net
Quote
https://cdnjs.cloudflare.com
RSS Feed
https://apps-backends-rss.herokuapp.com
https://cdnjs.cloudflare.com
To see logos for the chosen RSS feed:
https://logo.clearbit.com
You will also need to whitelist the chosen News site or other RSS feed provided, e.g. *.bbci.co.uk
Screencloud Broadcast
https://cdnjs.cloudflare.com/
*.cloudfront.net
Slack
slack.com cdn.cookielaw.org .slack-edge.com
(e.g. https://avatars.slack-edge.com/2015-07- 20/7902978850_eac8fe93c4886d5462f0_original.jpg)
Soccer Scores
thesportsdb.com
Sports Live Scores
thesportsdb.com s3-us-west-2.amazonaws.com
Vimeo
vimeo.com
*.vimeocdn.com
134vod-adaptive.akamaized.net
https://player.vimeo.com/api/player.js
https://cdnjs.cloudflare.com/
Weather
https://cdnjs.cloudflare.com/
Youtube
https://s.ytimg.com
https://www.youtube.com/iframe_api
Youtube Live
https://s.ytimg.com
https://www.youtube.com/iframe_api
ZenDesk Reports
https://s.ytimg.com
https://www.youtube.com/iframe_api
Whitelisting for Dashboards
Our requests to access your dashboard will come from one of the following IP addresses in each region. Please ask your IT team to whitelist the following IP addresses to allow us to display your dashboard on screen
Dashboards from studio.eu.screencloud.com (EU)
74.234.11.240
74.234.11.241
74.234.11.242
74.234.11.243
74.234.11.244
74.234.11.245
74.234.11.246
74.234.11.247
34.242.195.87
52.211.24.90
63.34.216.119
Dashboards from studio.us.screencloud.com (US)
20.14.81.160
20.14.81.161
20.14.81.162
20.14.81.163
20.14.81.164
20.14.81.165
20.14.81.166
20.14.81.167
18.190.88.55
18.223.54.252
3.17.82.86
I have whitelisted everything, but I am still having trouble
If you encounter any issues while setting up your whitelist, we’re here to help! Feel free to reach out to our support team at [email protected] - We’d be happy to assist you. If you’re seeing any error messages or facing specific challenges, please include a screenshot with your message so we can better understand and resolve the issue.