Adjust display settings on the television
You can adjust the display settings on the TV you’re using to show ScreenCloud. These settings are separate from the media player device (for example a PIXI or ScreenCloud OS device) connected to your TV.
Using your TV remote, open the picture or display settings menu. Look for options related to screen size, aspect ratio, or picture scaling. We recommend selecting a setting such as “Auto,” “Fit to Screen,” “Just Scan,” “Screen Fit,” or “1:1 Pixel Mapping”. The exact name will vary by manufacturer.
These settings ensure the image is displayed correctly without being cropped or stretched, and can often resolve issues where content appears cut off on screen.
Adjust display settings for the device you're using to run the ScreenCloud app
Please double-check any display settings for the actual device you're using to run the ScreenCloud app (ex. the device you're using from https://screencloud.com/hardware). Check if adjusting any display settings that might be active or inactive are affecting how content displays on the screen. For example, Amazon devices, and generally other devices, have a display set to "Fit to screen" or adjust display settings according to using applications.
Check any custom resolutions or image dimensions
We advise you to double-check if you're using any custom resolutions for your display. You can also check if any of your image dimensions or resizing of content could be impacting how it is displaying live on your screen as well. For reference, please click here to view our article on resolutions and image sizing.
If you're still having an issue, please review our hardware checklist and reach out to our Support Team
If you've verified the other display settings and resolution options, we advise you to review our hardware troubleshooting here and connecting with ScreenCloud's support team with the following information:
1. Account Email Address
2. Player information: a device used to run the ScreenCloud app for displaying content.
3. Computer and operating system information: a device used to login to your ScreenCloud app.
4. The name of the app, service, or integration which is being cut off?
5. Name of any screen(s) which are affected?
6. Please send us a screenshot/video of your cut-off issue.