If you are experiencing an issue connecting to a ScreenCloud Microsoft app, the cause of this could be that the access permissions are not yet approved for the connection to be made. You can review this guide to learn how to resolve this.
Some customers that use the ScreenCloud Microsoft apps, for example the Outlook Calendar, have quite strict security policies that strictly forbid their users from individually granting permissions to apps through the OAuth process. This means that an individual from the company will not be able to connect to our Microsoft apps unless they get the permissions pre-approved for the whole company through the process below. This means the user only has to login and will not have to agree to the permissions the app requires on the first login that they would have to do otherwise.
To set this up you need to insert two bits of information to the URL at bottom of this article (replace the two variables inside the curly braces).
tenant-id: this is the tenant id of the customer and can be found using this guide from Microsoft.
client-id: this is our client id from our registered app and the current value is
d496d0ef-4859-4b22-9f3f-bacdfbe5e34a
This link below should prompt the user to login and confirm consent to the permissions required by the app.