Skip to main content
All CollectionsTroubleshootingScreenCloud Studio Issues
I Can’t Drag and Drop Any Content in a Playlist or Media Library, How Do I Fix This?
I Can’t Drag and Drop Any Content in a Playlist or Media Library, How Do I Fix This?

This article explains how to troubleshoot drag-and-drop issues when creating playlists or folders in your Media Library on ScreenCloud.

Updated over a month ago

1. Use an alternative web browser

Google Chrome or Mozilla Firefox are recommended to use while browsing the ScreenCloud website. Internet Explorer, Microsoft Edge, and Safari are not recommended web browsers to use for ScreenCloud. If you're using Chrome or Firefox, continue to step 2 below.

These browsers are most optimized for the ScreenCloud website and provide you with the best experience and performance while using our digital signage software. Chrome and Firefox are also most recommended for an overall better browsing experience on other websites as well due to their native ecosystems and robust performance.

  • To download Google Chrome, click here.

  • To download Mozilla Firefox, click here.

2. Clear your web browser cache

We recommend to try and troubleshoot your browser by clearing your cache for Google Chrome or Firefox. This glitch can occur because of stored cache on your browser, this should help do the trick.

3. Contact the support team

If you're still having a challenge after switching your web browser and clearing your cache, please reach out to our support team at [email protected]. Please provide us with the following information:

Did this answer your question?