Glitches and issues while browsing ScreenCloud's website
Which type of issues are commonly considered to be browser-related issues?
Unable to drag content, drop content, or click features only experienced using specific browsers while on ScreenCloud's website
Issues with browser cache causing isolated problems or bugs requiring a cache refresh
In some cases, issues logging in or stored data causing challenges accessing ScreenCloud
1. Are you having an issue or glitch navigating or while logging into ScreenCloud?
If you're experiencing an issue or glitch while trying to navigate or log into areas of ScreenCloud's website, we recommend troubleshooting using the following guidelines below to help resolve your issue.
2. Can you confirm the operating system and web browser you're using?
First, check if you're using a web browser that is recommended for use with ScreenCloud. We typically recommend using Google Chrome or Mozilla Firefox as more modernized browsers for general daily use. We also recommend checking the status of the operating system and browser to see if it's up-to-date. For example, you can visit a website such as https://whatsmyos.com to check if the operating system on your PC or laptop is the most updated version for your model. Additionally, you can also check if your browser is updated from https://whatsmybrowser.com.
For more information, please see here for ScreenCloud's guide on web browsers to use.
3. Clear the web browser cache
Web browser cache is stored content to help webpages load more efficiently and quicker than you've visited before. However, sometimes cache can store a "snapshot" in time of a webpage and show old data or can cause glitches with a website. We recommend visiting a website such as https://www.refreshyourcache.com/en/home/ for instructions on how to clear your browser cache.
4. Clear the ScreenCloud site data from your browser
Cookie and stored site data can additionally cause glitches or issues based on information that has been saved to your web browser. Please note, settings on sites can get deleted or erased if you use this function - this would prompt you to log into websites that had stored logins. However, you can erase cookies and stored site data for a specific site, such as ScreenCloud, instead of clearing your site data for your entire browser. We recommend in this case to do a google or search engine lookup of steps for clearing cookies and site data for one website, usually, you can use keywords while accessing your site data such as "ScreenCloud" to pull up all relevant information for the website to erase from your browser.
5. Does the issue continue if you switch to an alternate web browser?
We recommend if you're continuing to have an issue with your daily browser after performing the troubleshooting noted above, try using an alternate browser and see if the same issue occurs. If the issue does not occur, this might signal that there is another issue with your main browser (e.g. problematic extension, firewall, adware blocker, etc) that could be causing the issue and flagging features with ScreenCloud as a security risk. Otherwise, if the issue occurs across browsers then we recommend following step 5.6.
6. Does the issue continue if you switch to a different device?
If the issue occurs across different browsers, we recommend at this point switching to an alternate device, PC, or laptop to monitor if the same issue you're having carries over to another device. If this is the case, please contact [email protected] with a screenshot/video of the issue you're having.
Additionally, we recommend checking in with your web administrator or IT department to make sure our domains are whitelisted. Please refer here for ScreenCloud's list of domains and ports to whitelist on your network if required by your organization.
Have you also been experiencing issues with other areas in ScreenCloud? If yes, please review the ScreenCloud Troubleshooting Guide to see if the provided steps might help to resolve your issue.