As of December 4th, Instagram (Meta) has made changes to its API (more info here). This change has stopped the ability for personal Instagram accounts to connect and display content with the Gallery for Instagram app on ScreenCloud.
To bring your Instagram gallery back to your screen, please follow the steps below to change your Instagram to a business account and connect it with a Facebook business page. The business account change is free for Instagram and Facebook. You can then connect your Instagram account to our Gallery for Instagram Business app and replace the Gallery for Instagram app instances on your screens.
Convert your Instagram account to a Professional Business account
How to change your Instagram account to a business account:
Go to your Instagram profile.
Tap the menu icon (☰) in the top right corner.
Select Account type and tools.
Choose Switch to Professional Account and follow the prompts for the Business account.
For more detailed steps, please see Facebook Metas help page:
If you want to know more about Instagram professional accounts, please see About professional accounts on Instagram.
Connect your Instagram account to a Facebook Business Page
To make your Instagram account accessible to the Gallery for Instagram Business app, users must also create a Facebook Page that represents their business, and then connect that Page to their account. This is due to the API provided by Meta. Please see Facebook Login for Business to learn more.
How to connect a Facebook Page to your Instagram Business account:
Go to your Instagram profile.
Select Edit profile.
Below Public business information, select Page.
Tap Continue on the Connect or create a Facebook Page popup.
Tap Log in to Facebook and choose a Page from your Pages that you'd like to connect to or select Create a new Facebook Page.
Tap Connect after you've selected a Page or tap Create after you've created a Facebook Page.
For more details on creating a Facebook page, please see Create a Facebook Page for your business.
If you are connecting to an existing Facebook Business page from your company, please make sure your Facebook profile has full control of the Facebook Business page. Please see Meta's How to give someone access to a Page and Give, edit or remove Facebook Page access instructions. If you don't connect the accounts properly, you will be met with the error message "There don't seem to be any valid business pages."
Setup the Gallery for Instagram Business with your new Business account
Here is how you can set up your Instagram account with the Gallery for Instagram Business app:
Log in to your ScreenCloud account.
Search for and Get the "Gallery for Instagram Business" app from the ScreenCloud appstore.
Log in to your Instagram account with the Continue with Facebook button.
Your Instagram account must be set up as a business account and connected to a Facebook Business Page.
Select your app settings.
Save your app.
Use Find & Replace to replace the existing Gallery for Instagram app.
For more detailed steps, please see the app guide:
After following these steps, your Instagram gallery should be showing on screens just like before. Please reach out to [email protected] if you experience issues making this change.
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