ScreenCloud

Google Chrome or Mozilla Firefox are recommended to use while browsing the ScreenCloud website. Internet Explorer, Microsoft Edge, and Safari are not recommended web browsers to use for ScreenCloud. If you're using Chrome or Firefox, <a href="https://help.screencloud.com/s/article/I-Cant-Drag-and-Drop-Any-Content-in-a-Playlist-or-Media-Library-How-Do-I-Fix-This#continue">continue to step 2 below.</a>

These browsers are most optimized for the ScreenCloud website and provide you with the best experience and performance while using our digital signage software. Chrome and Firefox are also most recommended for an overall better browsing experience on other websites as well due to their native ecosystems and robust performance.

To download Google Chrome, click <a href="https://www.google.com/chrome/" rel="nofollow noopener noreferrer" target="_blank">here</a>.

To download Mozilla Firefox, click <a href="https://www.mozilla.org/en-US/firefox/" rel="nofollow noopener noreferrer" target="_blank">here</a>.

- To download Google Chrome, click <a href="https://www.google.com/chrome/" rel="nofollow noopener noreferrer" target="_blank">here</a>.
- To download Mozilla Firefox, click <a href="https://www.mozilla.org/en-US/firefox/" rel="nofollow noopener noreferrer" target="_blank">here</a>.

You can <a href="https://support.screencloud.com/hc/en-gb/articles/360002188417" rel="nofollow noopener noreferrer" target="_blank">learn more about which web browsers to use with ScreenCloud by clicking here.</a>

We recommend to try and troubleshoot your browser by <a href="https://www.refreshyourcache.com/en/home/" rel="nofollow noopener noreferrer" target="_blank">clearing your cache</a> for Google Chrome or Firefox. This glitch can occur because of stored cache on your browser, this should help do the trick.

If you're still having a challenge after switching your web browser and clearing your cache, please reach out to our support team at <a href="mailto:support@screencloud.com" rel="nofollow noopener noreferrer" target="_blank">support@screencloud.com</a>. Please provide us with the following information:

Web browser information from <a href="https://whatsmybrowser.com/" rel="nofollow noopener noreferrer" target="_blank">https://whatsmybrowser.com</a>

Verify if you've <a href="https://www.refreshyourcache.com/en/home/" rel="nofollow noopener noreferrer" target="_blank">cleared your web browser cache</a>

Send us a brief screen recording of your challenge if you're able to

- ScreenCloud account email address
- Web browser information from <a href="https://whatsmybrowser.com/" rel="nofollow noopener noreferrer" target="_blank">https://whatsmybrowser.com</a>
- Verify if you've <a href="https://www.refreshyourcache.com/en/home/" rel="nofollow noopener noreferrer" target="_blank">cleared your web browser cache</a>
- Send us a brief screen recording of your challenge if you're able to

This article explains how to troubleshoot drag-and-drop issues when creating playlists or folders in your Media Library on ScreenCloud.

1. Use an alternative web browser

2. Clear your web browser cache

3. Contact the support team