If you encounter an issue on Chrome devices and would like us to investigate further please send us some log files after the issue occurs by following the steps below.
To see instructions on how to do this from Google's support documentation, please see Remote log collection for ChromeOS devices.
Check that the settings are enabled for logging
To get started, make sure that these settings are enabled on your Chrome Device.
i) Enable device health monitoring
ii) Enable device system log upload
1.1. To check these two settings please go to Device Management > Chrome > Device Settings, make sure you’re in the organization with the affected devices (if you have more than one sub-organization), and scroll down to the Kiosk settings and select apps & extensions page. In your desired organizational unit, click your ScreenCloud kiosk app to check its Auto-Launch Kiosk App settings.
1.2. Please make a note of the date and time when the issue occurs so we can look for the relevant information in the log files. Then email this to [email protected] so we can help look into this further with our technical team.
You can also watch this video of the steps above:
Downloading the log file
2.1. Go to the Admin Console after logging into your Google account with Chrome Enterprise License.
2.2. Click on Devices.
2.3. Click on Chrome devices.
2.4. Click on one of the Chrome devices that you want to download the logs for.
2.5. Scroll down to System activity and troubleshooting.
2.6. Go to System logs at the bottom of the page and click on the linked log file to download the zip file. If there are multiple log files, please choose the latest one.
You can also watch this video of the steps above:
For reference, you can learn how to collect logs from the actual devices by visiting