Content synchronization is a feature in the background of ScreenCloud that ensures all of your screens running the same channel or playlist remain in sync with each other at all times while devices are connected to a stable internet connection. This helps push the most updated changes and updates to your screens, or if the content is scheduled from a channel to synchronize any adjustments made to display live on your digital screens.

Please see Synchronizing Screens with Playback Modes: Sync and Unsync to learn about how to ensure you screens and their content play in synchrony.

For instance, you may notice that the ScreenCloud player on your device automatically reboots or refreshes during synchronization. Please note, this is an intentional feature meant to constantly check data in your account in connection with your screens.

There are specific actions on your account that automatically refresh your screens. Please review below for common scenarios where your screens will refresh:

i) Publishing and making changes to your channels: when publishing or updating your channels (i.e. schedules), this can force an automatic restart or refresh for your screens running the channel. For example, if you’ve made a schedule update for existing or new content to run at a certain day or time when you click “Publish” this will sync with the ScreenCloud player in order to run your updates on screen.

ii) Publishing and making changes to your playlists: when publishing or updating your playlists (i.e. setlists of content which run on a loop), this can force an automatic restart or refresh for your screens running the playlist. For example, if you’ve made changes to a playlist and added new content to run or removed any existing content from your playlist then this will sync when you click “Publish” in order to run your updates on screen.