You can change or update your ScreenCloud password at any time by visiting your Account Settings > My Account and clicking on the update password option under Email Preferences > Password. This is only available if you have set up login with email and password.

Once you click on the Update Password button, you'll receive an email to the address on file with instructions on how to change your password.

From your email, you'll be prompted with a link to reset your account password.

Enter your new password and click Reset password to verify the change on your account.

Here are the available login methods:

If you’d like to switch your login method from one to the other, please reach out to ScreenCloud Support for assistance. Our team will need to delete your current user profile and send you a fresh invite to the same account. When you accept this new invitation, you’ll be able to choose your preferred login method. The ScreenCloud account and content will not be affected in this user login switch.

If your login has been setup with SSO, however, this cannot be changed as this has been dictated by your organization.

If you attempt to change your login method on your own, have your ScreenCloud team remove and re-invite your email, it will still be tied to the old login method when you try to sign up, and you will encounter error messages.

You can reset your password by clicking on the Forgot password? after the Continue with email option while trying to sign into your ScreenCloud account.

Enter a valid email address used to sign into your ScreenCloud account and click Send instructions. You'll receive a verification that an email has been sent to your inbox.

Visit your inbox to reset your password using the link provided.

Enter your new password and click Reset to verify the change.

When joining ScreenCloud, your are given the option to create your account login by email address/password combination, through a social profile or by using single-sign-on (SSO).

i) Email address = General login with an email address

If you created your account using the Sign up with email option, you can only sign into your account using the Email address field.

ii) Social login providers = Login with Google, Microsoft or LinkedIn

If you created your account using a social login provider, you’ll need to sign in using that same option. This means you must click Sign in with Google, Sign in with Microsoft, or Sign in with LinkedIn to access your ScreenCloud account.

iii) SSO = single sign-on using auth0

If you created your account using the Single Sign-On (SSO) integration option (https://auth0.com/docs/identityproviders) you'll need to use this method.

Please note, you can't use more than one type of login method to access your account. If you signed up via email/password, you must sign in using the general login portal. If you signed up via Google, for example, you must sign in using your Google account.

If you see this error when trying to create a new account or accept an invite, it means your email address is already in use. This usually happens for one of two reasons:

i) Forgotten login method: If you’re not sure how you signed up, try logging in with each social login option (Google, Microsoft, or LinkedIn) that you already use first. If none of those work, try resetting your password, but keep in mind you’ll only receive a reset email if your account was created with an email and password login. If your ScreenCloud login was set up through SSO, please reach out to your IT or network admin for help if you see a message that your email is already in use.

ii) Switching login methods: This error can also appear if you try to change your login method by having your team delete your user and send a new invite. In this case, the new invite will still be tied to your original login method, so you won’t be able to set up a different one. Refer to the below segment if you want to change your login method.

If you're stuck on a spinning wheel that continues attempting to load your account, or a white screen while trying to use your Google login, we recommend performing the following troubleshoots.

This type of issue can occur based on two common scenarios while accepting invites using the People, Groups, and Spaces feature:

i) Group permissions: when you're invited to an existing ScreenCloud account, an owner or administrator has the ability to assign users into specific Groups. If the user invited has been set up with restrictive group permission, they will be unable to view specific data or perform certain actions in the account. Please refer here for more information in case an invited user requires their Group permissions to be changed.

ii) Created a free trial instead of accepting an account invite: when you're invited to an existing ScreenCloud account, you're greeted with an email in your inbox that enables you to set up your login credentials for the account. However, if you don't sign up with the invite email and instead sign up directly at https://screencloud.com then a new ScreenCloud account is created with your email address.

The account you have been newly invited to is marked with an Invite label, and you can click Accept to login and create your profile.

If you have created a new trial account instead of signed through the invitation email, please reach out to support and provide us with the following information so that we can delete the duplicate account properly:

We can then delete the account, and we can help confirm that the invitation email has been sent and possibly resend it for your team.

If you now find the the invitation email your team has sent you, feel free to accept the invitation email, as you are still able to access the account. Make sure to avoid any buttons reading Sign Up, as you would have already signed up with your email even if you created a duplicate trial account.

Make sure you are signing into the correct server where you have your ScreenCloud account: studio.eu.screencloud.com or studio.us.screencloud.com. Please sign in with auth.screencloud.com if you are not certain, as it will redirect you. Do not continue signing in if you see Sign up written in the login buttons.

If you still experience issue and are unable to sign in to your account, please reach out to our support team. Please verify your email address and provide a screen share/video of the login issue and error message you are facing. We will be able to determine the status of your account and how you signed up for ScreenCloud if you're unsure to help verify your account.