Disable audio autoplay from the video source: Depending on the streaming source of your video you can control audio playback from the host website. For example, if you're the owner of a YouTube video you can control how the video runs on third-party websites when using your videos in the YouTube Studio Beta platform. This includes being able to switch off muting the video automatically when the URL to stream it is being used on other websites.
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Upload the video to social media and remove sound: Many social media apps have the functionality to automatically mute video content you're uploading. For example, when uploading a video to Instagram the smartphone app gives you the option to remove audio from the video. We recommend using this method to remove audio from your videos if it's available through the service directly.
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Upload an MP4 video without sound: Local MP4 videos uploaded into your Media Library currently don't have the option to be muted. Our team is working on this feature to be available in the future. In the meantime, we recommend stripping any audio tracks or sound from the MP4 video before uploading it into ScreenCloud.
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Use the 'Mute Audio' option for the ScreenCloud player: If the ScreenCloud player app has a Mute audio toggle switch in it's player settings side menu, you can enable this so that any video or piece of content that plays with sound is muted for your digital signage screen.

Set the TV or display volume to mute or volume 0: Even if you've muted audio from the content source or player app, the physical screen itself may still have volume enabled. To prevent unexpected sound from playing, it's best to manually set the TV or display volume to mute, or set the volume to 0 if you notice a mute icon appears constantly on screen.