How to change or update your ScreenCloud account's password
You can change or update your ScreenCloud password at any time by visiting your Account Settings > My Account and clicking on the update password option under Email Preferences > Password. This is only available if you have set up login with email and password.
Once you click on the Update Password button, you'll receive an email to the address on file with instructions on how to change your password.
From your email, you'll be prompted with a link to reset your account password.
Enter your new password and click Reset password to verify the change on your account.
If you used Google, LinkedIn, Microsoft, or SSO to sign up for ScreenCloud, you'll need to change your password directly through that service, as a password reset email will not be sent.
How to change your ScreenCloud login method
Here are the available login methods:
Google
LinkedIn
Microsoft
SSO
Email and password
If you’d like to switch your login method from one to the other, please reach out to ScreenCloud Support for assistance. Our team will need to delete your current user profile and send you a fresh invite to the same account. When you accept this new invitation, you’ll be able to choose your preferred login method. The ScreenCloud account and content will not be affected in this user login switch.
If your login has been setup with SSO, however, this cannot be changed as this has been dictated by your organization.
If you attempt to change your login method on your own, have your ScreenCloud team remove and re-invite your email, it will still be tied to the old login method when you try to sign up, and you will encounter error messages.
What to do if I lost or forgot my ScreenCloud password
You can reset your password by clicking on the Forgot password? after the Continue with email option while trying to sign into your ScreenCloud account.
Enter a valid email address used to sign into your ScreenCloud account and click Send instructions. You'll receive a verification that an email has been sent to your inbox.
Visit your inbox to reset your password using the link provided.
Enter your new password and click Reset to verify the change.
If you don’t receive a password reset email, your account may use Google, LinkedIn, Microsoft, or SSO. Please sign in through that provider to manage your password.
How to log in using the correct portal for your account (Email, Social, or SSO)
When joining ScreenCloud, your are given the option to create your account login by email address/password combination, through a social profile or by using single-sign-on (SSO).
i) Email address = General login with an email address
If you created your account using the Sign up with email option, you can only sign into your account using the Email address field.
ii) Social login providers = Login with Google, Microsoft or LinkedIn
If you created your account using a social login provider, you’ll need to sign in using that same option. This means you must click Sign in with Google, Sign in with Microsoft, or Sign in with LinkedIn to access your ScreenCloud account.
iii) SSO = single sign-on using auth0
If you created your account using the Single Sign-On (SSO) integration option (https://auth0.com/docs/identityproviders) you'll need to use this method.
Please note, you can't use more than one type of login method to access your account. If you signed up via email/password, you must sign in using the general login portal. If you signed up via Google, for example, you must sign in using your Google account.