If your ScreenCloud OS Station P1 Pro is faulty and completely unusable and still within 1 year of purchase, this guide covers everything you need to prepare and submit a replacement request.
Have you tried troubleshooting?
Please attempt all troubleshooting steps before requesting a replacement, as they may resolve the issue with your ScreenCloud OS device. Refer to the full guide here:
In particular, we recommend reflashing the device using an SD card. This process reinstalls the latest version of ScreenCloud OS from scratch, which can resolve a wide range of issues including boot failures, software corruption, and persistent offline states. If your device is unresponsive or behaving unexpectedly, an SD card reflash is often the most effective fix before considering a replacement.
What you'll need to submit a ScreenCloud OS replacement request
When you reach out to support for a ScreenCloud OS Station P1 Pro replacement request, make sure you include the following details:
Screen Name – The name and screen ID of the device in your ScreenCloud account, if it was paired before the issue occurred. Do not delete the screen until support has reviewed it.
Proof of Purchase – An invoice or receipt for the device. Note that the standard warranty is 1 year, unless an extended warranty was purchased.
Video Evidence – A clear video demonstrating the fault (e.g. the device not powering on when connected to power, or not displaying content when connected to a screen).
Delivery Details – The full delivery address and recipient name for the replacement shipment.
How to submit your video evidence
Choose whichever method works best for your file size:
Video upload method | Max file size |
Support Chat or WhatsApp | 100MB |
25MB | |
ScreenCloud Studio (upload & notify support) | No stated limit |
Submitting your ScreenCloud OS replacement request
Once you have everything ready, contact ScreenCloud Support via chat, WhatsApp, or email. The team will review your request and either arrange a replacement or provide further assistance to resolve the issue.