1. To begin factory resetting your ScreenCloud OS device, first make sure you have a keyboard, and connect it to any of the USB ports at the front of the device.

Please be advised that MacBook keyboards are not supported and will not work with the Screencloud OS device.

Please note: The keyboard will need to be connected at all times during this reset process.

2. Next, power off and on your device. As your ScreenCloud OS device displays the reboot screen seen below, select "Ctrl+Alt+R" on your keyboard (you may want to select this more than once to make sure it registers).

After following the steps above, your ScreenCloud OS device will turn off and reboot into recovery mode. At this time your display may show a lost signal message.
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3. Once you are in recovery mode, use your keyboard to navigate to the first option "Clear User Data" and then select "OK" by pressing enter on your keyboard.
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You will be asked, are sure you want to clear the user data, select "Yes" by pressing enter on your keyboard. Your ScreenCloud OS device will automatically start clearing the user data.
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4. After a brief moment your ScreenCloud OS device will clear the user data and you will be taken back to the main recovery page.
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​5. From here navigate to the "Reboot" and select select "OK" by pressing enter on your keyboard to exit recovery mode and reboot your device.
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6. You can now begin the re-provisioning of your ScreenCloud OS device by using either a USB provisioning flash drive or an Ethernet (LAN) cable with DHCP enabled.

To re-provision, your device, follow along with this article here to Set up Your ScreenCloud OS Device.