1. Review the ScreenCloud 101 walkthrough article
Learn how to use ScreenCloud with our full walkthrough article, follow step-by-step to get started on how to use ScreenCloud for digital signage. This will help you become comfortable with the setup process and the main features of using ScreenCloud.
2. Whitelist our internet domains on your network and use optimized web browsers
To help ensure you have a robust digital signage experience, we recommend proactively making sure that our domains work correctly on your network. If you're in a private office or enterprise setting using a firewall-protected or encrypted connection, the ScreenCloud app and/or services might not work correctly on devices connected to that network. We've got you covered, please review a list of ScreenCloud domains to whitelist here.
If you're using a personal or home network you won't need to worry much about this step, though consider this if you're noticing any trouble using our apps and/or services.
In addition, Google Chrome and Mozilla Firefox are recommended as your primary browser choices while using ScreenCloud's website. Using other browsers or attempting to navigate ScreenCloud from a mobile or tablet device will not perform best. To learn more about browsers to use with ScreenCloud click here.
3. How will your devices be connected to the internet?
ScreenCloud provides you with the ability to be flexible on how you choose to display content. Whether you're a restaurant looking to display menus, an office wanting to showcase internal HR information, or hosting a fair using tablets/mobile devices for advertising, you all have one thing in common: deciding how your devices will be connected to the internet to show content.
We understand that each use case is different and have resources to help guide you through knowing which set up is the right fit for you. WiFi, Ethernet, and mobile hotspot connections are most common for using ScreenCloud. For example, within most restaurants, they will use a WiFi connection for devices to display signage, while enterprise offices opt to use an Ethernet connection to their devices for security.
Each method comes with its pros and cons, with set up for each aligning with unique digital signage needs. You can view our article on using different internet connection methods for digital signage here.
4. Maintaining your devices for digital signage
ScreenCloud is the powerhouse for your content, while your device or hardware is the engine that displays it live on screen. Choosing the right device isn’t always easy given the wide range of consumer hardware available today. Our technical team thoroughly tests and experiments with hardware to ensure the devices we recommend provide a stable and reliable digital signage experience.
The devices listed at https://screencloud.com/hardware are the most recommended for use with ScreenCloud, with ScreenCloud OS Station P1 Pro and PIXI being the top choices.. We also provide setup guidance and best practices to help you maintain performance. If you choose alternative hardware, you may encounter limitations or performance issues, as unsupported devices are not fully optimized for the ScreenCloud app and may be harder to troubleshoot.
Because your ScreenCloud hardware will often run for extended periods, occasional glitches, reboots, or OS-related issues can occur. To minimize disruption, we recommend:
Use ScreenCloud hardware or ScreenCloud-recommended hardware whenever possible.
Keep both your device OS and the ScreenCloud app updated.
Enable automatic updates where available.
Power cycle the device if network issues occur.
Enable the Daily Restart feature, if available.
Use original power cables for the device and high quality cables for other areas (HDMI, Ethernet, etc.)
We also provide maintenance features on many supported devices to improve long-term stability, including:
i) Start at Boot – Automatically reopens ScreenCloud if the device restarts.
ii) Daily Reboot – Schedule a daily restart of the ScreenCloud app.
iii) Clear Cache – Manually clear the app cache to maintain optimal performance.
By ensuring updates are enabled, you help maintain compatibility, security, and access to the latest features across your devices.
If you have questions about hardware recommendations or which devices support these features, please review our supported hardware list or contact our Support team.
5. Review zone layouts and best practices for resizing content
Learning how to best display and position your content is essential for your digital signage experience. With ScreenCloud, you can use zone layouts to split your screen into multiple sections and display a variety of content simultaneously. You're provided with pre-set layouts that you can use, or create your own custom zone layouts. You can learn more about how zone layouts are controlled using Channels in ScreenCloud by clicking here.
6. Familiarize yourself with ScreenCloud resources
Our team constantly creates diverse educational and creative content to help you with digital signage. Please take a look at our varied content below.
i) Resources
Browse through leadership articles and product guides that showcase ideas, corporate communication strategies, case studies, and more. These articles have helped almost 3 million readers to navigate how to make information more connected and visible using screens.
Browse through how-to guides with step-by-step instructions on how to set up apps using ScreenCloud. Our growing list of apps helps you repurpose content from where it lives, and easily add live feeds to your screens in just a few clicks.
Your ScreenCloud go-to for support related articles, frequently asked questions, and troubleshooting. You can also reach out to support with article suggestions for the Help Center or with any questions related to your account.
iv) Product newsletter and product changelogs
Stay in the loop on the latest features, enhancements, and news relating to ScreenCloud. Follow the link above and fill out the contact form, make sure to select the option to sign up for our mailing list. You will be notified first of any new improvements or updates to your ScreenCloud subscription.
You can also check our Resources library on Product Updates to learn about all the most recent features and improvement releases. You'll also notice in your ScreenCloud Studio account that we always keep you informed with product updates pop-up which appear from chat in the bottom right corner of your Studio menu. You can also check out the New notification at anytime to view all of our recent product updates!
Tune into our webinars hosted by a member of our team. We showcase demos, strategies, tips, and insight on using ScreenCloud as your digital signage solution. You can find out the details and dates of our upcoming webinars by registering here, and you can watch a recording on your own time of our previous webinars here.
ScreenCloud University offers comprehensive resources for those setting up digital signage for their business, including basic user training, advanced troubleshooting, and valuable design tips to enhance digital signage content. It can help you efficiently utilize the ScreenCloud platform and find inspiration, and prevents you from feeling stuck or uninspired. Overall, it ensures that you get the most out of your digital signage experience.
vii) Get in touch with Professional Services
ScreenCloud Professional Services can work with you to define the best content strategy for your business. They’ll help identify your audiences, perform a comprehensive audit of your current digital signage content, and supply a detailed list of recommendations and improvements to be made. They’ll then help you curate a relevant, powerful, and engaging content strategy, optimizing your screens to their full potential. Get in touch with our team here.