The People section in ScreenCloud is your central place for managing access to your organization. From here, you can invite users, control what they can do by assigning groups, roles and space access, manage who has Owner or Primary Owner permissions, and configure Single Sign-On (SSO) where available. This guide also explains how to transfer ownership to change the main account email, how to switch between multiple organizations under one login, and what to check if your screens or content appear to be missing after you've logged in.
People
The People section is where you manage all users in your ScreenCloud account. From here, you can invite users, assign them to groups (which control permissions), give access to spaces, manage account owners, and configure Single Sign-On (SSO).
The People section includes three areas: All, Owners, and SSO.
All
This view shows everyone invited to your account, including their groups, roles, ownership status, and space access. Pending invitations are also listed here.
To invite a new user:
Click Invite People
Enter the email address
Select a group (for example, Admin)
Click Add, then Send Invite
Once the invitation is accepted, the user can be assigned as an Owner if needed.
Owners
The Owners section is where you manage account ownership. The account creator is automatically set as the owner. Owners have full administrative and billing access across the organization.
If multiple owners exist, one user can be marked as the Primary Owner, who acts as the main contact for billing and account-related communication.
SSO (Single Sign-On)
Single Sign-On (SSO) allows users to sign in with one set of credentials across services. ScreenCloud uses secure authentication providers such as Auth0.
Ownership roles can still be assigned or changed normally when SSO is enabled. This tab is not available unless you have set up SSO for your account.
SSO is available on the Pro plan with a minimum of 35 screen licenses or the Enterprise plan. You can find out pricing details here. If you are interested in enabling SSO for your account and team, feel free to contact ScreenCloud Support.
Changing account ownership
Change account ownership when you have access to the owner’s email
To add a new Owner:
Log in to your ScreenCloud account
Go to Account Settings
Select People, then Owners
Invite the new email address to the account
Once the invitation is accepted, assign the user as an Owner
To remove an Owner:
Remove the user’s Owner role
Delete the user from People > All (Optional)
Change account ownership when you don’t have access to the owner’s email
If an Owner is no longer reachable and you need to change ownership of your account, please contact ScreenCloud Support with:
The owner email to remove
The new owner email (This should already be invited)
A recent invoice number to the account
Support can then assist with transferring ownership after verifying the details.
Setting or changing the primary owner
The Primary Owner is the main point of contact for billing and account-related communication. This setting only appears if an account has more than one owner.
To set or change the Primary Owner:
Log in to your ScreenCloud account
Go to Account Settings
Select People, then Owners
Find the user or invite them and wait for them to accept their email invitation
Use the three-dot menu next to the user and select Set as Primary Owner
You must be an existing Owner to perform this action.
Managing and switching between multiple organizations
A single email address can be used to access multiple ScreenCloud organizations with different permission levels.
To join another organization:
Your email must be invited using Invite People
When accepting the invite, select Already have an account
Log in with your existing credentials
If this option isn’t used, you may see an “Email address already exists” error.
After accepting, you can switch organizations using the Switch Organization button, found when clicking your user profile.
The checkmark shows the active organization. Select one of the listed organizations immediately access it.
Why are my screens and content missing?
If your account appears empty, it’s usually due to one of the following:
Switched Organizations
You may be viewing the wrong organization.
Click your username and select Switch Organization
Select your original organization
Logged into the wrong account
You may have used a different email or created a new trial account.
Confirm the correct email
Log out and back in using the original account email
Contact Support to remove the duplicate trial account
These two scenarios account for most cases. If you still can’t locate your original organization, contact ScreenCloud Support for help.
How to unsubscribe from receiving ScreenCloud emails
If you wish to stop receiving communications from ScreenCloud, the steps depend on the type of email you are receiving. Please follow the instructions below to successfully unsubscribe or discontinue these messages.
Unsubscribe from marketing & mailing lists
To stop receiving newsletters, product updates, or promotional content:
Use the Unsubscribe Link: Click the "Unsubscribe" link found at the bottom of any ScreenCloud marketing email. This will automatically remove you from our mailing list.
Request Manual Removal: If you cannot find the link or it is not working, please contact ScreenCloud Support to have your email manually removed from our marketing database.
Unsubscribe from Screen & Status Alerts
Follow these steps to stop receiving automated screen notifications or system status updates:
Screen Offline/Online notifications: Remove your email by following the steps here. Alternatively, click the Unsubscribe link at the bottom of any screen alert email.
ScreenCloud Status Page updates: These are general service alerts (e.g., "All systems operational"). To stop receiving these, click the Unsubscribe button in the footer of any email received from the ScreenCloud Status Page.
Discontinue account & billing email notifications
These are functional emails (such as invoices or system alerts) tied to an active subscription. Because they are essential for account management, they do not include a standard "unsubscribe" link.
To stop receiving these, follow the steps based on your user role:
If you are an Owner or Admin:
Remove yourself from billing emails: You can manually remove your email address from the "Billing Contact" section within your Account Settings to stop receiving invoices and payment alerts. However, the email must be replaced with another.
Close the account: If the ScreenCloud service is no longer needed, you must cancel the subscription entirely to stop all automated billing communications. Only an Owner can request this from Account Settings > Organization.
If you are a Member or Viewer (Non-Admin):
Delete your User Profile: You can remove yourself from the ScreenCloud account by navigating to Account Settings > My Account > Delete account.
Contact your Account Owner: If your email is listed as a billing contact, you must ask the Account Owner or an Admin to remove your address from the "Billing Contact" section.
Still receiving emails?
Contact Support: If you have already canceled your account, deleted your profile, or been removed as a user but continue to receive emails, please contact ScreenCloud Support to have your email manually cleared from our systems.
To learn more about users as they relate to groups, roles and spaces, please see here.