Cache is a computing term, related to technology hardware and software, that is used to store data and information. It allows for quicker loading time of websites you frequently visit as the cache on your computer and browser can store data for web pages, the refreshing of apps, and can also store content on devices you're using for digital signage.

The ScreenCloud player app can cache images, videos, and documents that you upload to your account. After at least one playthrough of your content on a device you're using to display digital signage, the device will cache the content and continue to play it if you lose a stable internet connection, ensuring that you will still have content showing on your TV screens. Please note: Streaming apps require an internet connection and will not cache (e.g. YouTube, Vimeo, and Live News).

Commonly, you will need to clear your cache on occasion as other apps in the event of losing internet connection will cache but can remain stuck on the last available data displayed from when your device was connected to the internet. For example, the weather app can still show weather updates and time on screen, though it could be showing delayed information from days ago as the device cached the app from the last point it was connected to the internet.

You can find the "Clear Cache" option in the ScreenCloud player app's side menu or directly in your Screens section of the user interface for each screen that is paired to your ScreenCloud account. Continue below to learn where these options can be found, and which operating systems allow the app to perform the clear cache action.

The easiest way to clear the cache for your ScreenCloud Player app is by logging into your ScreenCloud account and visiting the Screens section. From here, you can click the Clear Cache button to perform the clear cache remotely for your device.

The button is depicted by three disks laid atop each other and can be found on the right of your screen, where all other details for the screen are contained. If you do not see a clear cache button, however, this would be because the operating system does not allow for this action for our app. Please take a look below to find out which ScreenCloud players do not have this option.

Once you click the clear cache button, you'll be asked to confirm the cache clear for your screen. Please note, that you will no longer be able to play content that was cached or stored offline to display without an internet connection. The device will require at least one playthrough of your new or updated content to cache it for displaying during any future connectivity issues or internet downtime.

​The Clear Cache feature in Studio is supported on the following operating systems and platforms:
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- Android
- BrightSign
- Fire OS
- MacOS
- Windows
- Tizen (SSSP)
- WebOS (Signage)
- ScreenCloud OS
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The following operating systems and platforms are currently not supported:
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- ChromeOS
- iOS/iPadOS
- Browser
​

If your screen is offline, or the Clear Cache button in your ScreenCloud account is not working, clear the cache directly on your device or hardware. You can do this using your remote or by navigating the settings of the ScreenCloud Player app installed on the device. The image sample below is from the ScreenCloud Player for macOS.

1. Click on the "Settings" icon on your Amazon remote while viewing the ScreenCloud app.

2. Visit the setting "Clear Cache" in the right-hand menu that appears.

3. Select the "Clear Cache" button available here for the app.

1. Click to the right on your Android TV remote while viewing the ScreenCloud app.

2. Visit the setting "Clear Cache" in the right-hand menu that appears.

3. Select the "Clear Cache" button available here for the app.

1. Open the ScreenCloud signage app on your Android Device.

2. Swipe to the right to access your ScreenCloud signage app settings while viewing the app.

3. Find the "Clear Cache" option and select this from the right-hand menu.

The ScreenCloud Player app's side menu is not accessible on BrightSign devices, so there is no Clear Cache option on the device itself. Instead, use Clear Cache from the screen's menu in your ScreenCloud account or in RDM Tools. Your screen must be online for this to work.

1. Visit the ScreenCloud App on your Chrome device.

2. Using your wireless keyboard, right-click and navigate to the "Settings" option. Click here.

3. From the right-hand menu, click "Advanced Settings".

4. Select the "Clear Cache" button available here for the app.

1. Open the ScreenCloud signage app on your iOS device.

2. Swipe to the right while viewing the app to access your ScreenCloud signage app settings:

3. Tap on “Advanced Settings".

4. Tap on “Clear Cache”.

1. Open the ScreenCloud app's side menu by pressing the 'S.Menu' button on the remote.

2. Select the option 'Clear Cache' from the list.

3. After selecting it our SC webOS app will restart automatically.

1. Click anywhere with your mouse while on the ScreenCloud app.

2. Visit the setting "Clear Cache" in the right-hand menu that appears.

3. Select the "Clear Cache" button available here for the app.

1. Press the Samsung TV remote's yellow or ‘C’ or 'info' button while opening the ScreenCloud player to open the side menu.

2. Visit the setting "Clear Cache" in the menu.

3. Select the "Clear Cache" button to clear the cache of the ScreenCloud player app.

1. Click anywhere with your mouse while on the ScreenCloud app and select "Toggle Menu".

2. Visit the setting "Clear Cache" in the right-hand menu that appears.

3. Select the "Clear Cache" button available here for the app.

There is no Clear Cache option in the ScreenCloud Player app's side menu on ScreenCloud OS devices. Instead, use Clear Cache from the screen's menu in your ScreenCloud account or in RDM Tools. Your screen must be online for this to work.