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How to fix Dashboards Error: "Username/password mismatch"
How to fix Dashboards Error: "Username/password mismatch"

This article will outline resolution steps if you happen to encounter the "Username/password mismatch" error during your Dashboard setup.

Updated over a month ago

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During your Dashboard setup you may encounter the error message above and you will also see an error in your configuration panel on the left side of your screen (see below). Step 7 indicates "No associated password" in red text.

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In this example, step 4 and step 7 have both been picked up as username inputs. To resolve this issue, click the cog icon to the right of Step 4 and change the type from "Username" to "Text".

Don't see ScreenCloud Dashboards in your account? This feature can be added to your account with an upgrade to the Pro or Enterprise plan. Please reach out to ScreenCloud support or your account manager to get help with this.

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