To quickly report and escalate a troubleshooting support request for ScreenCloud Dashboards with our team, please email [email protected] with additional information. While our team reviews your email, we recommend checking out the information below to resolve common questions and ensure you send the correct information with your dashboard-related support tickets.

For all knowledge articles related to Dashboards, please see the Dashboard topic in the Help Center library.
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Please see the suggested solutions and troubleshooting steps to common issues and questions you might face with Dashboard issues below:

A simple first step is to clear your internet browser and attempt to re-create your Dashboard instance in your ScreenCloud Studio account. If you still experience issues, continue to the next steps.

This might occur if the Dashboard site is enabled for a specific region or network, or if you are not using a supported authentication method.

Please see What Types of Login Authentication Do ScreenCloud Dashboards Support? to find out if you are using a login method that works with ScreenCloud Dashboards, as this could be the issue with setting up your Dashboard. If you are using an unsupported login method, please arrange for your IT team or site admin to prepare a user profile and login method that is compatible.

If the issue is not authentication, you can resolve your issue by whitelisting ScreenCloud Dashboards IP addresses, found in the Domains & Servers to Whitelist for Internet Service Providers or VPN While Using ScreenCloud guide.

The managed session rate may not be ideally adjusted. Please see the guide What is the Dashboards "Manage Session / Refresh Rate" configuration? to learn how you can adjust the session rate according to how your Dashboard and site is setup.
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Submit a ticket to our support team at [email protected]. Please include the Dashboard name and its Dashboard ID. If there is an error message when the Dashboard is created, please also send a screenshot of your screen and the error message.

You can find out the Dashboard ID by hovering over your Dashboard and clicking the options (ellipsis) button. Click the Copy Dashboard ID button that appears.

A Dashboard ID will look like this:

Don't see ScreenCloud Dashboards in your account? This feature can be added to your account with an upgrade to the Pro or Enterprise plan. Please reach out to ScreenCloud support or your account manager to get help with this.