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ChromeOS Hardware

This article covers ChromeOS hardware requirements, supported/unsupported devices, and troubleshooting steps for ScreenCloud issues.

Updated over a month ago

ChromeOS devices like Chromeboxes are great devices for using ScreenCloud (a Chrome Enterprise Upgrade or Kiosk & Signage Upgrade are required to use a ChromeOS device optimally with ScreenCloud, which you can read more about here).

For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page. For an extensive list such as the below for the other operating systems we support, please see here.

Minimum requirements

- A device that is not past its Auto Update Expiration (AUE) date (see here)
- A Chrome Enterprise Upgrade or Kiosk & Signage Upgrade (see here)
- Dual-core processor or higher (preferably quad-core processor or higher)
- 4 GB of RAM or higher (preferably 8 GB of RAM or higher)
- 32 GB of storage or higher (preferably 64 GB or higher)

Hardware list

Chromebox Professional Media Players

Supported and recommended for new purchases
- Asus Chromebox 5 - Available, supported and recommended for new purchases - Buy: US, UK
- Asus Fanless Chromebox - Available, supported and recommended for new purchases - Buy: US, UK
- Asus Fanless Chromebox CF40 - Available, supported and recommended for new purchases - Buy: US
- Lenovo ThinkCentre M60q Chromebox - Available, supported and recommended for new purchases - Buy: US
- AOpen Chromebox Commercial 3 - Available, supported and recommended for new purchases - Buy: US, UK
- AOpen Chromebox Mini 2 - Available, supported and recommended for new purchases - Buy: US, UK
- HP Chromebox G4 - Available, supported and recommended for new purchases - Buy: US
- CTL Chromebox CBx3 - Available, supported and recommended for new purchases - Buy: US
- Acer Chromebox CXI5 - Available, supported and recommended for new purchases - Buy: US, UK

Player setup guide

For information about how to set up Chrome OS devices using Kiosk Mode with ScreenCloud click here.

Troubleshooting

These troubleshooting steps can help resolve issues with your ChromeOS device or display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue.

    1. Visit the ScreenCloud app on your Chrome device.

    2. Using your wireless keyboard, right-click and navigate to the Settings option and click this button.

    3. From the right-hand menu, click Advanced Settings.

    4. Select the Clear Cache button available here for the app.

  1. Check if the issues for ChromeOS device is mentioned here.

  2. Check and confirm that the power adapter of the device us not the issue.

  3. Check if the device is warm or hot to the touch - Place it in an area with better airflow.

  4. Check the devices internet connection to ensure it is strong enough - See here.

  5. Reset ChromeOS settings and remove and set back the ScreenCloud player - See here.

  6. Remove any unnecessary apps that might be installed or playing on the device

  7. Perform a Factory Reset and re-install and re-apply the ScreenCloud player app in Google admin - See here.

  8. If the device is still faulty, it may be time to replace it with a newer model.

For more detailed hardware troubleshooting, please see Troubleshooting Hardware Performance and Stability.

Changelogs

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