All pricing for ScreenCloud can be reviewed on our pricing website by visiting https://screencloud.com/pricing.

You can also view if you have any discounts on your ScreenCloud billing plan by visiting https://studio.screencloud.com/billing, this portal will display any coupons or discounts active on your account payments.

We provide discounts for education organizations. All you need to do is provide us with a link to your organization's website to confirm your status. Please contact your sales/business development contact or reach out to our support team for more information.

We provide discounts for non-profit organizations. Please, email us proof of charitable status/501(c) to the ScreenCloud team, this is required for verification to receive a discount. Please contact your sales/business development contact or reach out to our support team for more information.

Both discounts provide 5% off your ScreenCloud license subscriptions. Please note that these discounts apply to software licenses only and do not cover ScreenCloud hardware purchases.

Each device paired to your ScreenCloud account counts as one screen license. As soon as a screen is paired (and it’s not set up as a test or preview screen), it’s included in your license count and billing.

You can adjust how many licenses you have at any time from the Billing section of your account.

If you add a screen partway through a billing period, you’ll only be charged for the remaining time in that cycle (this is called pro-rata billing). From the next billing period onward, all active screens are billed together.

For annual plans, you pay upfront for the year, and any screens added later are charged pro-rata for the rest of your annual term.

To add licenses:

New licenses are applied and billed immediately using the payment method on file. A receipt or invoice will then appear in the Billing section once the charges are made.

Your Billing page shows how many licenses are in use and how many are available. For example, if you’re using 16 out of 19 licenses, you can pair up to 3 more screens without increasing your plan. However, you’re still billed for all 19 licenses until you reduce the total.

If you no longer need as many screens or are no longer using a player, you can reduce your license count to match the number of screens you want to keep. First, delete the unused screen or set it to Deactivated in the Screens Manager. Then go to Account Settings > Billing > Manage Subscription and reduce the number of licenses on your plan. License reductions take effect at your next billing cycle and ensure you’re only billed for the screens you actively use.

You can free up licenses by managing screens directly:

Offline screens still count toward your license total, so it’s important to remove any unused screens and licenses.

When replacing a device, use the Replace Device feature or remove the old screen before pairing a new one. This prevents accidentally using an extra license.

We recommend regularly reviewing your Screens Manager and Billing pages to ensure your license count matches the number of screens you’re actively using. This helps prevent unexpected charges.

Please note that deleting or deactivating screens does not cancel your subscription. If you want to cancel your account, you’ll need to follow the steps outlined in our cancellation guide.

If you run out of available licenses, you have a few options. You can remove a screen you’re no longer using to free up a license, then pair a new screen once the license is available. If you’re replacing an existing screen, use the Replace option from the ellipsis menu next to the screen name when pairing the new device. If you need more licenses, you can add them from Account Settings > Billing. If you don’t see the Billing page, you may not have the required permissions and should contact your account admin or owner for help.

If you want to test content or screen layouts without adding a paid screen, you can use Preview Mode. This lets you experiment freely without affecting your license count. See the guide Add or Set Up a Screen as a Free Test or Preview Screen for details.

Please note, all of the billing information must be filled out in full and match the method of payment. If you're having any issues and receiving any message(s) from the ScreenCloud portal that the payment won't process, please visit here for more information.

If you receive any error messages or have questions about your payment method, please contact our Support team. Make sure you have the correct user permissions to update payment details. If you’re unsure, please check with your account admin or owner. If you are an admin or owner, you should be able to update the payment details for your account. If you continue to experience issues, please contact ScreenClouds support for assistance.

Check for the following if you're having issues adding or updating payments:

You can get started by directly visiting https://studio.screencloud.com/billing/manage. You can also navigate here by visiting your "Account Settings" and clicking on "Billing" to reach "Manage Subscription" to get started on entering your payment details and selecting a plan. From here, you can select from the following. Please note, licenses are the number of screens you're looking to add, manage, and pay for in total.

Month-to-month or annual credit card payments processed for your ScreenCloud subscription or to pay annually. The annual plan requires 30 days notice for cancellation subject to the terms of the agreement.
You can enter the number of screen licenses you'd like to pay to use, fill out the payment submission form, and select "Save Changes".

Please note: you are charged automatically for these plans once you enter a credit card. If selecting the annual plan, you're invoiced automatically and pay for your subscription for the year per the total of screens.

You can select the drop-down menu for "Pay via" and switch the option over to PayPal. Please fill out the contact form below in accordance with your details for who/what information your invoices will include for your records and click "Save Changes". You'll be prompted to complete the transaction by connecting your PayPal account.

This plan can only be paid for at an annual rate and requires a minimum of five screens. Non-profit, educational, and volume discounts can be applied - Please connect with support concerning applying such discounts. Additionally, you are given a fifteen-day window when committing to this plan to cancel and receive a refund. To learn more, please visit https://screencloud.com/pricing.

Please note, You can only use this plan with a corporate email domain linked to an official or verified company/organization, common email providers will not be accepted with this plan.

Please note, annual invoiced plans require certain conditions to select as your ScreenCloud subscription. If you have any questions or need help with setting this up, please feel free to reach out to our support team.

ScreenCloud accepts multiple payment methods to facilitate diverse customer needs. Users have the option to pay via traditional methods such as credit cards or online payment or through purchase orders.

You can set up auto-payments for your ScreenCloud subscriptions with the following services:

Please note that we can only accept the following currencies:

We do not accept payment via cheques.

If you wish to make your subscription payments by purchase order, please see subscription requirements here.

If you wish to change the currency used for payment, please contact our support team and request assistance from our billing team.

ScreenCloud accounts are designed to store and process only one billing address at a time. This billing address is applied universally, regardless of the payment method used. Customers cannot set separate billing addresses for different payment methods such as credit card payments and purchase orders (POs). For instance, if a credit card payment is made, the same billing address will apply as it would for a purchase order payment. This limitation helps maintain consistency and simplifies account management.

Always ensure that the billing address on your account is correct and up to date to avoid processing issues with your payments. You can update the billing address details in your accounts billing section.

If you require a setup with a central account making payments for other accounts, you can set up space-based billing accounts. In the linked article you can learn how to include and setup the premium feature and find out what subscription type is needed for it to be available for you.

To update or change a payment method, visit https://studio.screencloud.com/billing/manage directly while logged into your ScreenCloud account and re-submit a new payment information form with the updates in any information applicable (i.e. address, zip code, email for the billing information, expiration dates, etc.). You can make changes through the portal directly, or reach out to our support team if you have any questions or need assistance with payment updates.

For steps on how to reactivate a ScreenCloud account which has been canceled or temporarily suspended, please click here to learn more.

ScreenCloud uses an automated billing system designed to make renewals and payments as seamless as possible. Keeping a valid payment method on file and auto-renew enabled helps ensure smooth renewals, prevent missed payments, and avoid unnecessary service interruptions. If you need assistance reviewing your billing settings or processing a payment, please contact ScreenCloud Support or the Billing Team.

Most subscription renewal invoices are generated automatically on the renewal date. As long as your subscription is active, no manual action is required. Your renewal invoice will be created and processed as expected.

If your payment method is declined when an automatic payment is attempted, update your payment method or ensure that sufficient funds are available. You may wait for the system to retry the charge automatically (the next attempt occurs three days after the failed payment), or contact the Support Team if you would like the payment to be collected immediately. Please note that there is a limit to the number of failed payment attempts allowed. Exceeding this limit may result in your account being canceled.

Please ensure that all payment details or required documents are submitted before your renewal date to prevent any interruption to your ScreenCloud service. Accounts with unpaid invoices are at risk of cancellation and screen suspension, so we strongly recommend coordinating with your Account Manager or Customer Success Manager to confirm payment is received on time. If you expect a delay, please let the team know, as they can help ensure your account is not canceled while payment is pending.

If you are unsure who to contact regarding manual payments, please reach out to ScreenCloud’s Support Billing Team through our contact page.

ScreenCloud sends renewal reminder emails ahead of your subscription’s renewal date so your organization can anticipate upcoming charges. Please review your billing details and make sure a valid, monitored email address is listed on your account. It’s important that this email can reliably receive these notifications to avoid missed reminders or unexpected charges.

In addition, if an auto-renewal payment fails, an email notification will be sent to the billing email address listed on the account.

To find out when your account's next renewal date is, head to your account's billing page at Account Settings > Billing. Under plan details, you can see the date for "Next billing on".
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You can set up or change the email address used for the billing correspondence and invoices on your account by visiting https://studio.screencloud.com/billing/manage.

Please note, if you have any trouble receiving email invoices from ScreenCloud with an email you've set up then click here to resolve this. Our team is working on a system for downloading invoices directly from your account, this will be available in the near future.

To update your billing email address:

You can download invoices directly from the billing portal in your ScreenCloud account. Visit https://studio.screencloud.com/billing directly and all of your recent payment histories are available.

Select the Download option to save a PDF copy of any invoice to your device.

In your billing page, you can also click the View included features button to see which features you have in your account.

If you are on the Core Plan, you will see that the content is limited.

As soon as you are on the Pro Plan, you have an array of new apps and features at your disposal. For more details on these features, see here.