Space-based billing (or multi-account billing) provides the flexibility to manage, split and allocate payments on your ScreenCloud account between different 'spaces' (i.e. teams). For example, this is useful if you have different departments or users in multiple locations with access to your ScreenCloud account, which you can delegate billing to. If you've created multiple spaces to manage their account access separately, you can use this feature to also manage their billing separately and delegate payments however you'd like. With this feature:

Please note that there is a maximum number of 250 payment accounts to manage and segment billing per ScreenCloud account.

This feature is only able to be used for specific circumstances and must be requested to be activated in your account. Please reach out to [email protected] with your account email address and our team can help turn this on for your record. Please note that this requires that you upgrade your ScreenCloud account to a different pricing tier. You can review ScreenCloud's pricing plans by clicking here and by contacting our team if you have any questions.

The steps below outline how to begin setting up billing between multiple spaces in your account. Please note, users who are not owners or administrators of a ScreenCloud account will not be able to access or manage any billing-related information in an account.

If your account currently doesn’t have any additional spaces, please see here to learn how to create a new space. Please note: The spaces that you are going to set up with space-based billing must be empty of screens. You are not able to set an account with existing screens to a separately paid account, as the screens have already been paid for by the main account.
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3.1.1. Get started by visiting your billing portal at studio.screencloud.com/billing.

3.1.2 From here, you'll be able to view an overall summary of your payment information. Select the "Add Payment Account" option in the upper-right-hand corner.

3.1.3. This will prompt a new window which leads you to the billing setup for the separate payment account. Click ‘Get Started’ to begin.

3.1.4. There are 3 different setups you can select for the new payment account:

A) Use the organization's payment method, org’s billing address information, and same email recipient

This setup will only ask for an account name and to select a plan and space.

B) Use the organization's payment method but use a different invoice address and email recipient.

For this option, you can input an account name and email for receiving invoices. You will also need to fill in your new address and tax details, and finally select a space.

C) Use a different payment method entirely.

This option allows you to input completely new details, not just the name, email recipient, address, and subscription plan type, but also the payment method and currency.

i) Name the account: Create a name for the account to easily reference for setting up split billing for your Space(s).

ii) Add the email address for receiving invoice and account emails: Enter the email address here that will be the main billing contact for this account. Please note, this is the email address that will be searchable in our payment records connected to your ScreenCloud account and will receive all billing correspondence emails (e.g. paid invoices, payments due, etc.) automatically.

iii) Select the payment method for the account: You can select to add a Credit Card, connect a PayPal account, set up invoice billing (5 screen minimum) or to add a payment method later. Please click here for ScreenCloud's instructions on how to set up payment information.

iv) Pick the currency of the account: Select the currency you'd like for this account to be paid for. You can select between USD, GBP, or EUR.

v) Choose a subscription plan: Pick either the Core monthly or annual plan or set up a new payment account on the Pro Plan. Please note that, when selecting the Pro Plan, the same rules apply, and a 5 screen minimum is required.

vi) Select a space: The final step as you create your separate payment account will be to select a space.

You are also able to select more than just one space. However, one space must always remain free, so that it can contain the billing information for the primary billing account.

vii) Create the new payment account: Once all necessary details are added or selected, you can click the Finish button. Please note that there will be a small loading time as the new payment account is created and connected with its space.

Once complete, you will open onto the new payment account in your billing portal studio.eu.screencloud.com/billing, which is going to be located under the new section "Payment Accounts". Please continue below to see how this will look.

4.1. When you visit studio.screencloud.com/billing, you'll be able to see an overview of your main organization billing details and information for your Spaces managed under “Payment Accounts”.

4.2. If you select any payment account, you'll be brought to an overview page of itemized billing and payment information for the billing account. For example, you'll notice a message stating that you're viewing a payment account. You can select the "Back to primary billing" option at any time to head back to the overview of payment information for your main ScreenCloud account.

How can I remove a payment account and space?

You can cancel a separate payment account just as you cancel your main account, but it will continue to remain with your Payment Accounts, containing a “Cancelled” label.

To completely remove the separate payment account from your billing page, please send a request to [email protected] with your account email address and confirmation of the account you'd like to remove from your record.

How can I change the subscription plan for my payment account?

You will need to contact ScreenCloud’s support team for help with this.