ScreenCloud provides you with the option to cancel, pause or suspend your service in accordance with what works best for you. This is useful if you're an organization that only runs during certain times of the year such as a school, trade show, or specifically hosted events where digital signage is needed for the time period. We recommend taking advantage of our monthly subscription which gives you the flexibility to use ScreenCloud only when you see fit. Please note, you receive discounts on your subscription for paying annually via credit card.
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You can cancel, pause or suspend your ScreenCloud account by doing the following:
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Please head to your account's organization page and select the red Delete Organization button at the bottom of the page - You must have admin access to see this button. Once you click this, you will be directed to our ScreenCloud account cancellation survey, where you can pick the reason for your cancellation.
If you need to temporarily cancel your account (for example for seasonal reasons) select the option My business is seasonal - will be back. Please also write down your expected return date under the Anything else you'd like to share about your experience? text box. Our support team will then cancel your account at the end of your monthly recurring billing period, and your account and data will be stored and secure until your return.
Please note, all of your information is still stored and saved in the account. None of your data or configurations will be deleted if the account is temporarily canceled.

Please reach out to your dedicated customer success/account manager who will assist you with this.
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You can return at any point you'd like to resume using ScreenCloud by visiting https://studio.screencloud.com/billing/manage to reactivate your account with any new payment information.
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If you have any issues with the above you can reach out to our support team at [email protected].
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You can reactivate your ScreenCloud account at any time if you've paused or temporarily canceled it. Your account can be activated by performing the following steps:
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​i) Add screens to your account: You can simply reactivate your account and begin re-processing your billing by pairing new screens in your account. This can be done by visiting Screens and following ScreenCloud's steps on how to add a screen.
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​ii) Visit your billing portal to reactivate your account: You can reactivate by visiting the billing section of your account settings at https://studio.screencloud.com/billing/manage.

You can click here for information on how to update or add a new payment method into ScreenCloud.
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​iii) Reach out to the support team for a reactivation: You can reach out directly to [email protected] to request that your account is reactivated if you've canceled it. Please provide us with your email address and verify the plan you'd like. You can also click here to learn more.

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If you'd like to permanently delete and remove your ScreenCloud data from our system, please reach out to [email protected] and we can delete your account fully. Please note, once this is completed the account deletion can't be converted and will result in a loss of the data. We recommend backing up and downloading content from your Media Library that you'd like to keep before the account is erased.