ScreenCloud provides you with the option to cancel, pause or suspend your service in accordance with what works best for you. This is useful if you're an organization that only runs during certain times of the year such as a school, trade show, or specifically hosted events where digital signage is needed for the time period. We recommend taking advantage of our monthly subscription which gives you the flexibility to use ScreenCloud only when you see fit. Please note, you receive discounts on your subscription for paying annually via credit card.
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You can cancel, pause or suspend your ScreenCloud account by doing the following:
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Please head to your account's organization page and select the red Request Cancellation button at the bottom of the page - You must have Owner access to see this button. Once you click this, you will be directed to our ScreenCloud account cancellation survey, where you can pick the reason for your cancellation.
If you need to temporarily cancel your account (for example for seasonal reasons) select the option My business is seasonal - will be back. Please also write down your expected return date under the Anything else you'd like to share about your experience? text box. Our support team will then cancel your account at the end of your monthly recurring billing period, and your account and data will be stored and secure until your return.
Please note, all of your information is still stored and saved in the account. None of your data or configurations will be deleted if the account is temporarily canceled.

Please reach out to your dedicated customer success/account manager who will assist you with this.
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You can return at any point you'd like to resume using ScreenCloud by visiting https://studio.screencloud.com/billing/manage to reactivate your account with any new payment information.
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If you have any issues with the above you can reach out to our support team (see the Contact link at this site's header)
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You can reactivate your ScreenCloud account at any time if you've paused or temporarily canceled it. Your account can be activated by performing the following steps:
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​i) Add screens to your account: You can simply reactivate your account and begin re-processing your billing by pairing new screens in your account. This can be done by visiting Screens and following ScreenCloud's steps on how to add a screen.
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​ii) Visit your billing portal to reactivate your account: You can reactivate by visiting the billing section of your account settings at https://studio.screencloud.com/billing/manage.

You can click here for information on how to update or add a new payment method into ScreenCloud.
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​iii) Reach out to the support team for a reactivation: You can reach out to our support team to request that your account is reactivated if you've canceled it. Please provide us with your email address and verify the plan you'd like. You can also click here to learn more.

If your ScreenCloud account has been deactivated due to an outstanding unpaid invoice, it is likely that a non-payment issue occurred, leading to the account cancellation. When attempting to reactivate, the system may try to process new renewals and reconcile the payment at the same time, which can sometimes cause an error and prevent reactivation. Below is a guide on why this happens and the steps you can take to resolve the issue.

Your ScreenCloud account and screen service are at risk of suspension if there is an outstanding invoice on your account.

An outstanding balance can occur for two main reasons: either an old invoice has remained unpaid for an extended period, or we have been unable to collect payment for a recent invoice after several attempts. This can be due to insufficient funds or an expired payment card.

Notification and reminder emails are sent out beforehand informing an account of the missing payment and potential suspension. It is likely these are not acknowledged or observed by the designated billing email address for the account which results in an account getting suspended before necessary changes are made.

Follow these steps to reactivate your account, suspended screens and and settle outstanding invoices.

i) Update Payment Details: Go to your payment settings in Account settings > Billing and add or update your card details. Ensure the card information is correct and up-to-date.

ii) Automatic Collection: Once the payment details are updated, the system should automatically collect the payment for any outstanding invoices. Make sure your payment account is able to send funds to ScreenCloud as an online payment.

iii) Verify Payment: Check your transaction history or account status to confirm that the outstanding payments have been resolved or that the attempt can be made. Check in your ScreenCloud Studio accounts billing page to see that all Pending invoices has been marked as Paid. Reach out to support if this isn't processed automatically.

iv) Temporary Reactivation: If you use manual payments, please contact your account manager for temporary account reactivation while your and our finance team collects the pending payment. If you don't know who your account manager is, our support team can help.

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If you'd like to permanently delete and remove your ScreenCloud data from our system, please reach out to our support team and we can delete your account fully. Please note, once this is completed the account deletion can't be reverted and will result in a loss of the data. We recommend backing up and downloading content from your Media Library that you'd like to keep before the account is erased. Archiving ensures accounts remain inactive without being permanently deleted.