You can change or update your ScreenCloud password at any time by visiting your "Account Settings" and clicking on the update password option.

Once you click on the "Update Password" button, you'll receive an email to the address on file with instructions on how to change your password.

From your email, you'll be prompted with a link to reset your account password.

Enter your new password and click "Reset password" to verify the change on your account.

Please note, if you've signed up for your ScreenCloud account using an alternate service such as Google, LinkedIn, or with SSO: you'll have to go through the service used to change or update your password. For example, if you signed up for ScreenCloud account using your Google account then this is the same password you use to access Google. You'll receive a message while trying to reset your password if your account was signed up with using a social provider.

You can reset your password by clicking on the "Forgot password?" option while trying to sign into your ScreenCloud account.

Enter a valid email address used to sign into your ScreenCloud account and click "Reset". You'll receive a verification that an email has been sent to your inbox.

Visit your inbox to reset your password using the link provided.

Enter your new password and click "Reset password" to verify the change.

Please note, if you've signed up for your ScreenCloud account using an alternate service such as Google, LinkedIn, or with SSO: you'll have to go through the service used to change or update your password. For example, if you signed up for a ScreenCloud account using your Google account then this is the same password you use to access Google. You'll receive a message while trying to reset your password if your account was signed up with using a social provider.

You can visit this section to troubleshoot common scenarios and errors you may receive while trying to log in or send the user/team invites with ScreenCloud's service. Here are some tips and guides available for resolving or reaching our support team for assistance on login-related issues:

As a member of ScreenCloud, you were given the option to either create your account when you signed up either using an email address/password combination, via a social profile or using single-sign-on (SSO).

i) Email address = General login with an email address

If you created your account using the "Sign Up with Email" option, you can only sign into your account using the "Email address" field.

ii) Social provider = login using Google or LinkedIn

If you created your account using the option to sign up using Google or LinkedIn, you can only sign into your account using the Google account you used to sign up for ScreenCloud with. You must click "Login with Google" or "Login with LinkedIn" respectively to access the account.

iii) SSO = single sign-on using auth0

If you created your account using the Single Sign-On (SSO) integration option (https://auth0.com/docs/identityproviders) you'll need to use this method.

You'll receive an error message that the email address is not registered with ScreenCloud in the following scenarios:

Please note, you can't use both methods to log into your account. If you signed up via email/password, you must sign in using the general login portal. If you signed up via Google, you must sign in using your Google account.

This error normally can occur if you are trying to accept a People, Groups, and Spaces invite account invite by creating a brand new account, instead of clicking "Already have an account". Additionally, this occurs if you're trying to create another account with the same email. You can learn more about how to properly manage using one email to switch between accounts here.

If you try to create an account, this will not work. You must click "Already have an account?" to successfully sign in with your existing credentials to access the account. In addition, make sure to click "Login with Email" or "Login with Google" matching the method you use to log into ScreenCloud.

Please note, if you're already a user on an existing ScreenCloud organization or have additional invites pending, you will be greeted with a landing page that displays outstanding invites and existing accounts you're connected with.

If you're stuck on a spinning wheel that continues attempting to load your account, or a white screen while trying to use your Google login, we recommend performing the following troubleshoots.

1. Switch to a different web browser: We typically recommend using Google Chrome or Mozilla Firefox as these provide the most powerful and stable experience for ScreenCloud signage. If you are already using either of these browsers, please refer to the next two steps.

2. Refresh your web browser cache: We recommend following the steps to refresh your browser cache by visiting https://www.refreshyourcache.com/en/home/. This should help clear up any glitches you have logging in, or while generally browsing through ScreenCloud and other websites.

3. Clear your web browser cookies: Please note, this will clear stored site data and log you out of websites that you automatically are logged into each time you visit. There is a method to clear cookies just by searching for "ScreenCloud", so you only delete cookies for our website only and do not have to worry about being logged out of all your websites:

This type of issue can occur based on two common scenarios while accepting invites using the People, Groups, and Spaces feature:

i) Group permissions: when you're invited to an existing ScreenCloud record, an owner or administrator has the ability to assign users into specific Groups. If the user invited has been set up with restrictive group permission, they will be unable to view specific data or perform certain actions in the account. Please refer here for more information in case an invited user requires their Group permissions to be changed.

ii) Created a free trial instead of accepting an account invite: when you're invited to an existing ScreenCloud account, you're greeted with an email in your inbox that enables you to set up your login credentials for the account. If you have not used the invite email and have opted to sign up directly at https://screencloud.com, or alternatively may have had trouble using the email invite, then a new ScreenCloud account is created with your email address. For example:

Sample of user-invite email and access setup:

Please note, if you're already a user on an existing ScreenCloud organization or have additional invites pending, you will be greeted with a landing page that displays outstanding invites and existing accounts you're connected with.

Example of signing up for a fourteen-day free trial:

The account created separately is prompted into a fourteen-day free trial and separate organization from the existing account you're trying to get access to. In order to resolve this, please reach out to [email protected] and provide us with the following information:

Make sure you are signing into the correct server where you have your ScreenCloud account: studio.eu.screencloud.com or studio.us.screencloud.com. Please sign in with auth.screencloud.com if you are not certain, as it will redirect you.

If you still experience issue and are unable to sign in to your account, please reach out to support by chat or by emailing [email protected]. Please verify your email address and provide a screen share/video of the login issue and error message you are facing. We will be able to determine the status of your account and how you signed up for ScreenCloud if you're unsure to help verify your account.