1. Booting your ScreenCloud OS device Into recovery mode
To boot your ScreenCloud OS device into recovery mode, you will have to do the following:
First, connect a keyboard to your ScreenCloud OS device via the USB ports, for this we recommend using a wired keyboard.
Next, select the Ctrl + Alt + R keys simultaneously on your keyboard. The device will reboot and then load into recovery mode.
You can navigate through the menu using the Up and Down arrow keys on your keyboard. Use the Enter key to confirm the action, and the Ctrl + C keys to go back.
To exit recovery mode, navigate to Reboot and press Enter on your keyboard. Press "Enter" again to confirm.
2. Performing a factory reset on Your ScreenCloud OS device
If you would like to relocate your ScreenCloud OS device to a different network or switch the connection types from Wi-Fi to Ethernet or vice versa, please see this article to learn how this can be done. If the device reverts its network configuration from a static IP to DHCP after a reboot, it will lose it's connection. You can use the steps in the article above to reconnect it.
To perform a factory reset on your ScreenCloud OS device, you will have to do the following:
Boot your ScreenCloud OS device into recovery mode
Clear the user data
Clear the environment
Reboot your device into ScreenCloud OS
Please continue with this article for a step-by-step guide on how to perform a factory reset of your ScreenCloud OS device.
3. How to clear user data on ScreenCloud OS device
Clearing user data will wipe all data stored on your ScreenCloud OS device. Once your device is cleared, you will have to set up it's network connection again. You can reconnect with On Screen UI, USB network config or Ethernet provisioning. When addressing network configuration issues, such as reversion from a static IP to DHCP, clearing and reconfiguring the device can restore proper device settings.
To clear the user data, you will have to do the following:
Boot your ScreenCloud OS device into recovery mode by following the steps in Section 1.
By using your keyboard, navigate to clear USERDATA and select OK.
You will be asked to re-confirm if you want to clear the user data. Select Yes to continue or No to go back to the main menu.
If you select Yes your ScreenCloud OS device will begin to clear the user data. Once the data is cleared you will be brought back to the recovery mode menu.
4. How to clear the environment" on your ScreenCloud OS device
Clearing the environment will clear the number of boot counts on your ScreenCloud OS device. Please note that actioning clear USERDATA is enough to reset the device - "clear ENVIRONMENT" should only be used as a last resort.
To clear the environment, you will have to do the following:
Enter into recovery mode by following the steps in section 1.
By using your keyboard, navigate to clear ENVIRONMENT and select OK.
You will be asked to re-confirm if you want to clear the environment. Go ahead and select Yes to continue or No to go back to the main menu.
If you select Yes your ScreenCloud OS device will begin to clear the environment. Once the environment is cleared you will be brought back to the recovery mode menu.
5. Reboot your ScreenCloud OS device to ScreenCloud OS
Once you have completed performing a factory reset of your ScreenCloud OS device or you wish to exit recovery mode, you can reboot into ScreenCloud OS.
To reboot your ScreenCloud OS device to ScreenCloud OS, you will have to do the following:
By using your keyboard, navigate to Reboot and press Enter.
Press Enter again to confirm your choice, your ScreenCloud OS device will reboot into ScreenCloud OS shortly after. To set up your ScreenCloud OS device, insert a provisioning USB drive containing your network preferences.
To learn how to set up your ScreenCloud OS device, please follow the steps in this article.
6. Viewing network configurations on your ScreenCloud OS Device in Recovery Mode
The network configuration in recovery mode allows you to see which type of connection your ScreenCloud OS device is connected to, for example, if your device is on a hidden network or broadcast network. The network configuration also displays other important information such as the number of interruptions or errors your internet may be experiencing.
To view your network configurations, you will have to do the following:
Boot into recovery mode by following the steps in section 2.
By using your keyboard, navigate to Show network config and select OK.
Your ScreenCloud OS device will display your network configuration as shown in the example below.
Select OK to exit Network Configuration and go back to the main menu.
To exit recovery mode, navigate to Reboot and press enter on your keyboard.