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How to Use the Restart Player and Reboot Device Commands in Studio
How to Use the Restart Player and Reboot Device Commands in Studio

How to use the Restart Player or Reboot Device commands to troubleshoot the player app or device when experiencing issues.

Updated over a month ago
Restart and Reboot button.png

Restarting the ScreenCloud player app on your device or rebooting the device itself can often help when you are experiencing issues. Restarting the player app helps load your content from the start, while rebooting your device helps clear your device’s memory.

How to use the Restart Player feature

To restart the ScreenCloud player app on your device, go to the Screens section in Studio and select a screen.


You will see the Restart Player on the right, where all your screen information is contained.

Restart-Player-001.png



Next, in the pop-up window that appears, select Restart Player to initiate the restart.

Restart-Player-002.png



You will then see a notice in the bottom right indicating that the ScreenCloud player app on your device has been restarted, or if the action did not push through.

How to use the Reboot Device feature

To reboot your device, go to the Screens section in Studio and select a screen.

You will see the Reboot Player button on the right, where all your screen information laid out.

Reboot-Device-001.png



Next, in the pop-up window that appears, select Reboot Device to initiate the reboot.

Reboot-Device-002.png



You will then see a notice in the bottom right indicating that a reboot of your device has been initiated, or if it has failed.

Supported operating systems and platforms

Restart Player

Currently, Restart Player is supported by devices running the following operating systems and platforms:

  • Android

  • Fire OS

  • Windows

  • MacOS

  • WebOS (Signage)


The following operating systems and platforms are currently not supported:

  • ScreenCloud OS

  • ChromeOS

  • Tizen (SSSP)

  • iOS & iPadOS

  • BrightSign

  • Browser

Reboot Device

Currently, Reboot Device is supported by devices running the following operating systems and platforms:

  • ScreenCloud OS

  • Tizen (SSSP)

  • WebOS (Signage)

  • BrightSign


The following operating systems and platforms are currently not supported:

  • Android

  • Fire OS

  • Windows

  • macOS

  • ChromeOS (already supported via Google’s ChromeOS device management)

  • iOS & iPadOS

  • Browser

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