Time to Upgrade Your Older Fire TV Stick for a Smoother Experience
If you're currently using an older Fire TV Stick to run ScreenCloud, you might start noticing some hiccups, slower performance, unresponsive screens, or unexpected behavior. That’s because some Fire TV Stick models are no longer supported or may soon experience issues due to changes in Amazon's Fire OS.
But don’t worry, we’ve got a better way forward. Meet PIXI, our purpose-built digital signage device, offering a smoother, faster, and more reliable experience.
Why This Matters
We’ve identified that some Fire TV Stick devices, especially older ones, are prone to issues like:
Slower load times and reduced performance
Increased chance of crashing or freezing
Incompatibility with future Fire OS updates
Missing key features like auto-restart on crash or start at boot
To give you the best possible experience, we recommend switching to our ScreenCloud PIXI device.
Which Devices Are Affected?
If you're using one of the following Fire TV Stick models, you may be affected:
Devices with known issues:
Fire TV Stick HD Alexa Voice Remote (2024) — AFTSS
Fire TV Stick Lite 1st Gen (2020) — AFTSS
Fire TV Stick 2nd Gen (2016–2019) — AFTT
Fire TV Cube 1st Gen (2018) — AFTA
Fire TV Stick Basic Edition (2017) — AFTT
Fire TV 3rd Gen (2017) — AFTN
Fire TV 2nd Gen (2015) — AFTS
Fire TV Stick 1st Gen (2014) — AFTM
Fire TV 1st Gen (2014) — AFTB
Devices that are powerful but not compatible with all ScreenCloud features:
Fire TV Stick 4K Max 2nd Gen (2023) — AFTKRT
Fire TV Stick 4K 2nd Gen (2023) — AFTKM
These newer models run Fire OS 8, which doesn’t support our start at boot and recover from crash features.
How to Check Your Device Type
Using a mix of old and new Firesticks? No problem. You can check the version of your Fire TV Stick directly in your ScreenCloud Studio:
Open Screens Manager in the Studio app.
Look at the device model listed under each screen.
If you see one of the models listed above — it’s time to think PIXI.
Why Switch to PIXI?
Designed for Digital Signage
PIXI is built for performance. No more workarounds, reboots, or compatibility worries.
Faster Performance
Enjoy quicker boot times and smooth content playback, even for heavy media or live dashboards.
More Reliable
PIXI recovers automatically if anything crashes and starts up reliably every time.
Easy to Set Up & Manage
Plug it in, connect it to Wi-Fi, and you're off. Managing screens across locations is a breeze.
Ready to Make the Move?
Upgrading to PIXI is the best way to ensure your signage runs smoothly, now and in the future. If you need help identifying your devices or making the switch, our team is here for you. Learn More About PIXI here!