Amazon Fire TV offers great value on any budget and quick and easy setup with their consumer-friendly devices - such as its Fire TV Stick devices, as well as tablets and TVs running their Fire OS operating system. Please note, that you do not need Amazon Prime to use ScreenCloud, but you do need an Amazon account. If you do not have one, you can register by visiting this page.
If you're looking for an Amazon Fire TV Stick to run ScreenCloud, we strongly recommend the Amazon Signage Stick instead (available in your regional Amazon store). It’s purpose-built for digital signage and helps avoid common issues like the Fire OS home screen appearing.
Minimum requirements
Amazon’s Fire TV streaming media devices, Fire tablets, and Fire TV smart TVs / smart TVs with Fire TV built-in run on Amazon's Fire OS operating system, which is based on Android. But as Amazon has a very specific list of devices that we have thoroughly tested, we have not set a list of minimum requirements, instead listing exactly which devices we do and do not recommend or support (see below).
Please also take note that Amazon devices running Fire OS 8 will require additional setup steps compared to earlier versions. You can see the guide How To Set Up the ScreenCloud Fire OS Player on Fire OS 8 for Fire TV Sticks for assistance with these devices.
Hardware list
Fire TV consumer media players
Supported but not recommended for new purchases
Model | Generation / Year | Status |
Fire TV Cube | 3rd Gen (2022) | Available |
Fire TV Stick 4K Max | 1st Gen (2021) | Discontinued |
Fire TV Stick | 3rd Gen (2020) | Discontinued |
Fire TV Cube | 2nd Gen (2019) | Discontinued |
Fire TV Stick 4K | 1st Gen (2018) | Discontinued |
Not supported
Model | Generation / Year | Status |
Fire TV Stick 4K Plus | 2025 | Available |
Fire TV Stick 4K Select | 2025 | Available |
Fire TV Stick HD | 1st Gen (2024) | Available |
Fire TV Stick 4K Max | 2nd Gen (2023) | Available |
Fire TV Stick 4K | 2nd Gen (2023) | Available |
Fire TV Stick Lite | 1st Gen (2020) | Discontinued |
Fire TV Cube | 1st Gen (2018) | Discontinued |
Fire TV Stick Basic Edition | 1st Gen (2017) | Discontinued |
Fire TV | 3rd Gen (2017) | Discontinued |
Fire TV Stick | 2nd Gen (2016) | Discontinued |
Fire TV | 2nd Gen (2015) | Discontinued |
Fire TV Stick | 1st Gen (2014) | Discontinued |
Fire TV | 1st Gen (2014) | Discontinued |
Using an unsupported Fire TV Stick? Replace it with our PIXI media player. PIXI is an affordable, dedicated digital signage player that only runs the ScreenCloud app, ensuring uninterrupted performance.
If you still wish to use Amazon hardware, however, the Amazon Signage Stick is recommended.
Fire tablet consumer Tablets
Supported and recommended for new purchases
Model | Generation / Year | Status | Buy |
Fire Max 11 | 13th Gen (2023) | Available | |
Fire HD 10 | 13th Gen (2023) | Available | |
Fire HD 8 | 12th Gen (2022) | Available |
Supported but not recommended for new purchases
Model | Generation / Year | Status |
Fire 7 | 12th Gen (2022) | Available |
Fire HD 10 | 11th Gen (2021) | Available |
Fire HD 8 | 10th Gen (2020) | Discontinued |
Fire 7 | 9th Gen (2019) | Discontinued |
Fire HD 8 | 8th Gen (2018) | Discontinued |
Not supported
Model | Generation / Year | Status |
Fire HD 10 | 7th Gen (2017) | Discontinued |
Fire HD 8 | 7th Gen (2017) | Discontinued |
Fire 7 | 7th Gen (2017) | Discontinued |
Fire HD 8 | 6th Gen (2016) | Discontinued |
Fire HD 10 | 5th Gen (2015) | Discontinued |
Fire HD 8 | 5th Gen (2015) | Discontinued |
Fire | 5th Gen (2015) | Discontinued |
Fire HDX 8.9 | 4th Gen (2014) | Discontinued |
Fire HD 7 | 4th Gen (2014) | Discontinued |
Fire HD 6 | 4th Gen (2014) | Discontinued |
Kindle Fire HDX 8.9 | 3rd Gen (2013) | Discontinued |
Kindle Fire HD 7 | 3rd Gen (2013) | Discontinued |
Kindle Fire HDX 7 | 3rd Gen (2013) | Discontinued |
Kindle Fire HD 8.9 | 2nd Gen (2012) | Discontinued |
Kindle Fire HD | 2nd Gen (2012) | Discontinued |
Kindle Fire | 2nd Gen (2012) | Discontinued |
Kindle Fire | 1st Gen (2011) | Discontinued |
Fire TV consumer TVs / TVs with fire TV built-in
Supported and recommended for new purchases
Model Series | Year(s) | Status | Sizes (US / UK) |
Fire TV Omni QLED Series | 2022/2023 | Available, supported & recommended | |
Fire TV Omni Series | 2021 | Available, supported & recommended | |
Fire TV 4-Series | 2021 | Available, supported & recommended | |
Fire TV 2-Series | 2022/2023 | Available, supported & recommended |
Only Amazon’s Fire TV smart TVs available in the US and UK above have been listed, but there are also other smart TVs with Fire TV built-in available that are supported and recommended for new purchases. See here: US, UK.
Supported but not recommended for new purchases
Model | Year(s) | Status |
Toshiba 4K UHD - Fire TV | 2021 | Discontinued |
Toshiba 4K UHD - Fire TV | 2020 | Discontinued |
Insignia 4K UHD - Fire TV | 2020 | Discontinued |
Toshiba 4K - Fire TV | 2018–2019 | Discontinued |
Toshiba HD - Fire TV | 2018–2020 | Discontinued |
Insignia 4K - Fire TV | 2018 | Discontinued |
Insignia HD - Fire TV | 2018–2020 | Discontinued |
Not supported
Model | Year | Status |
Element 4K - Fire TV | 2017 | Discontinued |
Using an unsupported Fire TV? Continue to use the TV with our PIXI media player. PIXI is an affordable, dedicated digital signage player that only runs the ScreenCloud app, ensuring uninterrupted performance.
If you still wish to use Amazon hardware, however, the Amazon Signage Stick is recommended.
Player setup guide
For information on how to set up ScreenCloud on an Amazon device please click here.
Troubleshooting
These troubleshooting steps can help resolve issues with your Amazon Fire OS device or display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue.
Step | Action | Instructions / Details |
1 | While viewing the ScreenCloud app, click the Settings icon on your Amazon remote. In the right-hand menu, select Clear Cache, then press the Clear Cache button to clear the app cache. | |
2 | Review existing documentation to see if the Fire OS issue is already listed with a solution. | |
3 | Power Cycle Device | Turn the device off for a few minutes, then power it back on. |
4 | Check for Fire OS updates and install the latest version. | |
5 | Check Power Adapter | Use the original power adapter and confirm it is not faulty. |
6 | Prevent Overheating | Ensure the device has proper airflow and is not overheating. |
7 | Confirm the device has a strong and stable internet connection (refer to Amazon support if needed). | |
8 | Delete and reinstall the ScreenCloud app from the Amazon App Store. | |
9 | Remove Unnecessary Apps | Delete unused apps to free up storage space. |
10 | Perform a factory reset, then reinstall the ScreenCloud app from the Amazon App Store. | |
11 | Replace Device (If Needed) | If issues persist, consider replacing the device with a newer model or selecting a new media player. |
For more detailed hardware troubleshooting, please see Troubleshooting Hardware Performance and Stability.
Changelogs
Please see ScreenCloud Player Software Changelogs.
For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page.
For an extensive list such as the below for the other operating systems we support, please see Which Devices and Operating Systems Can I Use with ScreenCloud and What Are the Minimum Requirements?
References: