Please note: Amazon has created a new system for it's new Amazon Signage Stick, a digital signage dedicated Amazon device. Moving forward, we highly recommend choosing this alternative to avoid such problems as the Fire OS home screen popping up, among other issues that may be experienced with the consumer built device. You can learn about setting up the device with How to Set Up ScreenCloud on the Amazon Signage Stick for Digital Signage.
Amazon Fire TV offers great value on any budget and quick and easy setup with their consumer-friendly devices - such as its Fire TV Stick devices, as well as tablets and TVs running their Fire OS operating system. Please note, that you do not need Amazon Prime to use ScreenCloud, but you do need an Amazon account. If you do not have one, you can register by visiting this page.
For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page. For an extensive list such as the below for the other operating systems we support, please see Which Devices and Operating Systems Can I Use with ScreenCloud and What Are the Minimum Requirements?
Minimum requirements
Amazon’s Fire TV streaming media devices, Fire tablets, and Fire TV smart TVs / smart TVs with Fire TV built-in run on Amazon's Fire OS operating system, which is based on Android. But as Amazon has a very specific list of devices that we have thoroughly tested, we have not set a list of minimum requirements, instead listing exactly which devices we do and do not recommend or support (see below).
Please also take note that Amazon devices running Fire OS 8 will require additional setup steps compared to earlier versions. You can see the guide How To Set Up the ScreenCloud Fire OS Player on Fire OS 8 for Fire TV Sticks for assistance with these devices.
Hardware list
Fire TV Consumer Media Players
Supported but not recommended for new purchases
- Amazon Fire TV Stick (3rd gen, 2020) - Available and supported, but not recommended for new purchases
- Amazon Fire TV Stick Lite (1st gen, 2020) - Available and supported, but not recommended for new purchases (more powerful options available)
- Amazon Fire TV Cube (2nd gen, 2019) - Discontinued but supported
- Amazon Fire TV Stick 4K (1st gen, 2018) - Discontinued but supported
- Amazon Fire TV Cube (1st gen, 2018) - Discontinued but supported
Not supported
- Amazon Fire TV Stick 4K Max (2nd gen, 2023) - Available but not supported
- Amazon Fire TV Stick 4K (2nd gen, 2023) - Available but not supported
- Amazon Fire TV (3rd gen, 2017) - Discontinued and not supported
- Amazon Fire TV Stick Basic Edition (1st gen, 2017) - Discontinued and not supported
- Amazon Fire TV Stick (2nd gen, 2016) - Discontinued and not supported
- Amazon Fire TV (2nd gen, 2015) - Discontinued and not supported
- Amazon Fire TV Stick (1st gen, 2014) - Discontinued and not supported
- Amazon Fire TV (1st gen, 2014) - Discontinued and not supported
Fire Tablet Consumer Tablets
Supported and recommended for new purchases
- Amazon Fire Max 11 (13th gen, 2023) - Available, supported and recommended for new purchases - Buy: US, UK
- Amazon Fire HD 10 (13th gen, 2023) - Available, supported and recommended for new purchases - Buy: US, UK
- Amazon Fire HD 8 (12th gen, 2022) - Available, supported and recommended for new purchases - Buy: US, UK
Supported but not recommended for new purchases
- Amazon Fire 7 (12th gen, 2022) - Available and supported, but not recommended for new purchases (larger options available)
- Amazon Fire HD 10 (11th gen, 2021) - Available and supported, but not recommended for new purchases (newer model available)
- Amazon Fire HD 8 (10th gen, 2020) - Discontinued but supported
- Amazon Fire 7 (9th gen, 2019) - Discontinued but supported
- Amazon Fire HD 8 (8th gen, 2018) - Discontinued but supported
Not supported
- Amazon Fire HD 10 (7th gen, 2017) - Discontinued and not supported
- Amazon Fire HD 8 (7th gen, 2017) - Discontinued and not supported
- Amazon Fire 7 (7th gen, 2017) - Discontinued and not supported
- Amazon Fire HD 8 (6th gen, 2016) - Discontinued and not supported
- Amazon Fire HD 10 (5th gen, 2015) - Discontinued and not supported
- Amazon Fire HD 8 (5th gen, 2015) - Discontinued and not supported
- Amazon Fire (5th gen, 2015) - Discontinued and not supported
- Amazon Fire HDX 8.9 (4th gen, 2014) - Discontinued and not supported
- Amazon Fire HD 7 (4th gen, 2014) - Discontinued and not supported
- Amazon Fire HD 6 (4th gen, 2014) - Discontinued and not supported
- Amazon Kindle Fire HDX 8.9 (3rd gen, 2013) - Discontinued and not supported
- Amazon Kindle Fire HD 7 (3rd gen, 2013) - Discontinued and not supported
- Amazon Kindle Fire HDX 7 (3rd gen, 2013) - Discontinued and not supported
- Amazon Kindle Fire HD 8.9 (2nd gen, 2012) - Discontinued and not supported
- Amazon Kindle Fire HD (2nd gen, 2012) - Discontinued and not supported
- Amazon Kindle Fire (2nd gen, 2012) - Discontinued and not supported
- Amazon Kindle Fire (1st gen, 2011) - Discontinued and not supported
Amazon Fire TV Consumer TVs / Consumer TVs with Fire TV Built-in
Supported and recommended for new purchases
- Amazon Fire TV Omni QLED Series TVs (2022/2023) - Available, supported and recommended for new purchases - Buy: US 43", 50", 55", 65", 75" and UK 43", 50", 55", 65"
- Amazon Fire TV Omni Series TVs (2021) - Available, supported and recommended for new purchases - Buy: US 43", 50", 55", 65", 75"
- Amazon Fire TV 4-Series TVs (2021) - Available, supported and recommended for new purchases - Buy: US 43", 50", 55" and UK 43", 50", 55"
- Amazon Fire TV 2-Series TVs (2022/2023) - Available, supported and recommended for new purchases - Buy: US 32" , 40" and UK 32" , 40"
Please note that we have only listed Amazon’s Fire TV smart TVs available in the US and UK above, but there are also other smart TVs with Fire TV built-in available that are supported and recommended for new purchases (see here: US, UK).
Supported but not recommended for new purchases
- Toshiba 4K UHD - Fire TV (2021) - Discontinued but supported
- Toshiba 4K UHD - Fire TV (2020) - Discontinued but supported
- Insignia 4K UHD - Fire TV (2020) - Discontinued but supported
- Toshiba 4K - Fire TV (2018-2019) - Discontinued but supported
- Toshiba HD - Fire TV (2018-2020) - Discontinued but supported
- Insignia 4K - Fire TV (2018) - Discontinued but supported
- Insignia HD - Fire TV (2018-2020) - Discontinued but supported
Not supported
- Element 4K - Fire TV (2017) - Discontinued and not supported
Troubleshooting
These troubleshooting steps can help resolve issues with your Amazon Fire OS device or display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue.
Click on the Settings icon on your Amazon remote while viewing the ScreenCloud player app.
Visit the setting Clear Cache in the right-hand menu that appears.
Select the Clear Cache button available here for the app.
Check if the issues for Fire OS device is mentioned here.
Power cycle the device: Turn it off for a few minutes and then power it back on again.
Check for OS updates and update the device to the latest OS version.
Use the original power adapter. If you are using this, check if this might be faulty.
Ensure the device is not overheating and position it for better airflow.
Ensure the device has a strong enough internet connection - See Amazon's help page.
Delete and re-install the ScreenCloud app from the Amazon app store.
Delete unnecessary apps so that the device has more space.
Perform a Factory Reset and install the ScreenCloud app from the Amazon app store.
If the device is still faulty, it may be time to replace it with a newer model. If you have a Fire TV, you can select a media player to connect from our recommend hardware list.
For more detailed hardware troubleshooting, please see Troubleshooting Hardware Performance and Stability.
Player setup guide
For information on how to set up ScreenCloud on an Amazon device please click here.
Changelogs
Please see ScreenCloud Player Software Changelogs.
References: