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Desktop Player Update Logs

This article is for updates relating to Desktop Player for Windows and Mac.

Updated this week


Desktop Player v3.12.0 (Canary Release)

Starting September 8, 2025, we’re releasing Desktop Player v3.12.0 to the Canary channel. This version includes:

  • Mute support: A much-requested feature to give you more control over your player’s audio.

When will I get it?

  • If you’re on the Canary channel, you’ll see this update first.

  • A phased rollout to all customers is planned for September 16, 2025, dependant on successful testing.

How to enable Canary on your devices

  1. Go to Studio → Screens Manager

  2. Click on the relevant device

  3. Navigate to Settings → Player Update

  4. Select Canary

Full instructions can be found here.

Please contact support with any feedback or if you need any support

4th September 2025

Fixes & Improvements in Desktop Player v3.11.7 (Stable Release)

We have rolled out Desktop Player v3.11.7 to all customers on the Stable channel, with the following fixes and improvements:

  • No more unwanted daily restarts if you’ve already scheduled your restart time.

  • Mouse cursor stays hidden when the player restarts or loads.

  • Fullscreen option remembered on startup and restart.

  • Better cache clearing: Now clears all browser data except the JS-player layer.

  • Improved startup behaviour when launching on login.

This update began rolling out on September 2, 2025 and will reach all devices by September 4, 2025.

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