Desktop Player Release Notes – Version 3.12.0
Staged Rollout Begins: 30 September 2025
We’re excited to announce the rollout of ScreenCloud Desktop Player v3.12.0! This update includes a small but important improvement designed to make your playback experience even more flexible.
What’s New
Mute Support Added:
You can now mute audio directly in the Desktop Player — perfect for environments where silent playback is preferred.
Rollout Schedule
We’re releasing this update gradually to ensure a smooth experience for all users. Here’s the planned rollout timeline:
Rollout Stage | Percentage | Status | Release Date |
Stage 1 | 1% | 🟢 Released | 30 September 2025 |
Stage 2 | 5% | 🟢 Released | 2 October 2025 |
Stage 3 | 20% | 🟢 Released | 7 October 2025 |
Stage 4 | 50% | ⚪ Upcoming | 14 October 2025 |
Stage 5 | 100% | ⚪ Upcoming | 21 October 2025 |
How to Get the Update
The update will install automatically as it becomes available to your device group during the rollout period. No action is required on your end — just keep your player connected to the internet.
Need Help?
Please contact support with any feedback or if you need any support
Desktop Player v3.12.0 (Canary Release)
Starting September 8, 2025, we’re releasing Desktop Player v3.12.0 to the Canary channel. This version includes:
Mute support: A much-requested feature to give you more control over your player’s audio.
When will I get it?
If you’re on the Canary channel, you’ll see this update first.
A phased rollout to all customers is planned for September 16, 2025, dependant on successful testing.
How to enable Canary on your devices
Go to Studio → Screens Manager
Click on the relevant device
Navigate to Settings → Player Update
Select Canary
Full instructions can be found here.
Please contact support with any feedback or if you need any support
4th September 2025
Fixes & Improvements in Desktop Player v3.11.7 (Stable Release)
We have rolled out Desktop Player v3.11.7 to all customers on the Stable channel, with the following fixes and improvements:
No more unwanted daily restarts if you’ve already scheduled your restart time.
Mouse cursor stays hidden when the player restarts or loads.
Fullscreen option remembered on startup and restart.
Better cache clearing: Now clears all browser data except the JS-player layer.
Improved startup behaviour when launching on login.
This update began rolling out on September 2, 2025 and will reach all devices by September 4, 2025.