Skip to main content

Desktop Player Update Logs

This article is for updates relating to Desktop Player for Windows and Mac.

Updated over 2 weeks ago


Desktop Player Release Notes – Version 3.12.0

Staged Rollout Begins: 30 September 2025

We’re excited to announce the rollout of ScreenCloud Desktop Player v3.12.0! This update includes a small but important improvement designed to make your playback experience even more flexible.

What’s New

  • Mute Support Added:
    You can now mute audio directly in the Desktop Player — perfect for environments where silent playback is preferred.

Rollout Schedule

We’re releasing this update gradually to ensure a smooth experience for all users. Here’s the planned rollout timeline:

Rollout Stage

Percentage

Status

Release Date

Stage 1

1%

🟢 Released

30 September 2025

Stage 2

5%

🟢 Released

2 October 2025

Stage 3

20%

🟢 Released

7 October 2025

Stage 4

50%

⚪ Upcoming

14 October 2025

Stage 5

100%

⚪ Upcoming

21 October 2025

How to Get the Update

The update will install automatically as it becomes available to your device group during the rollout period. No action is required on your end — just keep your player connected to the internet.

Need Help?

Please contact support with any feedback or if you need any support


Desktop Player v3.12.0 (Canary Release)

Starting September 8, 2025, we’re releasing Desktop Player v3.12.0 to the Canary channel. This version includes:

  • Mute support: A much-requested feature to give you more control over your player’s audio.

When will I get it?

  • If you’re on the Canary channel, you’ll see this update first.

  • A phased rollout to all customers is planned for September 16, 2025, dependant on successful testing.

How to enable Canary on your devices

  1. Go to Studio → Screens Manager

  2. Click on the relevant device

  3. Navigate to Settings → Player Update

  4. Select Canary

Full instructions can be found here.

Please contact support with any feedback or if you need any support

4th September 2025

Fixes & Improvements in Desktop Player v3.11.7 (Stable Release)

We have rolled out Desktop Player v3.11.7 to all customers on the Stable channel, with the following fixes and improvements:

  • No more unwanted daily restarts if you’ve already scheduled your restart time.

  • Mouse cursor stays hidden when the player restarts or loads.

  • Fullscreen option remembered on startup and restart.

  • Better cache clearing: Now clears all browser data except the JS-player layer.

  • Improved startup behaviour when launching on login.

This update began rolling out on September 2, 2025 and will reach all devices by September 4, 2025.

Did this answer your question?