If your account is suspended or showing a Reactivate Subscription message, this is usually caused by an unresolved payment issue. This article explains the most common reasons for suspension and walks you through how to reactivate your account.
Common reasons for account suspension
Unpaid invoices
If your account has one or more overdue invoices, your subscription may lapse and your screens will be suspended until the outstanding balance is cleared.
Trial expiration
If your trial period has ended and no payment details have been added to your account, your subscription will not renew and your screens will be deactivated.
How to reactivate your account
Follow these steps to resolve the suspension and restore access to your screens:
Log in to your ScreenCloud account
Go to Settings → Billing
Review any outstanding invoices and complete any due payments
Add a valid payment method — ensure it is not region-blocked (ScreenCloud is based in UK) and has sufficient funds
If your trial has expired, adding a valid payment method will reactivate your subscription
Confirm your subscription status has updated before checking your screens
Once payment is confirmed, your account and screens will be reactivated automatically. In most cases this happens immediately, though it may occasionally take a few minutes to reflect across your devices.
You must have Admin or Owner level access to update payment details on the account.
If your newly added payment method isn't working
If adding a new payment method does not resolve the issue, our support team can manually push the invoice to process payment from your newly added method. In some cases, they can also send a dedicated Update Payment Method email to the billing address on file, which can help override issues associated with a previously connected payment method.
To request either of these, please reach out to the ScreenCloud support team.
Still seeing the suspended message?
If your account remains suspended after updating your billing details, try refreshing your browser or logging out and back in. If the issue persists, contact our support team and we'll be happy to look into this for you and get your account activated again.