Image: Canva app attempting to display with the ScreenCloud player on Samsung Tizen 6.5
What is Chromium?
The ScreenCloud player uses Chromium to display its online content, such as links and certain apps. Chromium is a free and open-source web browser project, primarily developed and maintained by Google. It is a widely used codebase that provides the vast majority of code for Google Chrome and many other browsers, including Microsoft Edge, Samsung Internet, and Opera. In addition, several app frameworks also use the code.
Because our apps grab content from third-party providers, each of the services is built with its own complexity level and requires more recent versions of Chromium to perform properly or even display. On top of this, each OS version of the hardware we support is built with different versions of Chromium. Eventually, a problem might arise with older models of hardware that are limited by their specs. These devices eventually can not be updated by the manufacturer, and they reach their Chromium version limit. When this happens, it can cause issues with the newer or more advanced apps, as they require newer Chromium versions to run.
Chromium version by device OS
Below we have listed versions of OSs and their Chromium limitations, which in turn limit the ScreenCloud player when displaying the more advanced apps that require newer versions of Chromium.
Tizen 4 - Chromium 56
Tizen 6.5 - Chromium 85
Tizen 7 - Chromium 94
webOS 4.1 - Chromium 53
webOS 6.0 - Chromium 79
BrightSign OS 8.0.x - Chromium 65
BrightSign OS 8.4.x, 8.3.x, 8.2.x, 8.1.x - Chromium 69
BrightSign OS 8.5.x, 9.0.x - Chromium 87
Apps affected by Chromium limitations
The list below outlines which features are affected depending on the Chromium version running on your device.
Chromium 94 or higher — required for the Microsoft Power BI app
Chromium 86 or higher — required for the Canvas app
Chromium version varies — the Embed app, Links, Page Scrolls, and Playgrounds depend on the linked page or URL's requirements
Chromium 56 and lower are not compatible — these builds no longer receive security updates, making it unsafe to run apps, links, or other web-based features with ScreenCloud on the device. Only Media is supported on hardware running this build.
What you'll see on screen
The app will appear blank, black, white, or grey on screen. Taking a Screenshot in your screen settings will show the same result. Note that the app preview in your ScreenCloud account will appear normal.
In some cases, an error message may appear instead. For example, the Canva app displays a "Please update your browser" message (see article image), and the Microsoft Power BI app will be stuck on its loading screen, showing the Power BI icon on a white background.
Apps affected on LG webOS Signage 6.0 specifically
For webOS Signage specifically, you will find the below apps cannot run on webOS Signage 6.0.
All News apps: Business & Finance, Entertainment, Natural World, Headline, On This Day, Sports, and Technology News.
Facebook Recommendation
Google Alert
Quick post
RSS Feed
Slack
Microsoft OneDrive
Microsoft Teams
Canvas on LG webOS Signage 6.0
Text formatting, spacing, and layout may not render as designed for your Canvas slides on LG webOS Signage 6.0. This can cause issues such as overlapping text or misaligned elements.
To reduce these issues, we recommend:
Adjusting text box sizes
Reviewing both formatted and unformatted text to check for overlap
Using non transparent PNG files if they do not render on screen properly
How to check your device's chromium version
To test this yourself, you can open the built-in internet browser tool on your screen or device and run a public link of your content and then the chromiumchecker link to see what version it is limited to. If there is an error message asking you to update your internet browser from your app, this means the ScreenCloud player's Chromium version is limited by the hardware OS and can't play that specific content.
References: