You can show your digital signage content using supported LG webOS signage displays, specifically, LG displays running webOS Signage 4.1 and webOS Signage 6.0.
Please note that we do not support consumer TVs running webOS TV at this time.
For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page. For an extensive list such as the below for the other operating systems we support, please see here.
Minimum requirements
- WebOS Signage 4.1 or webOS Signage 6.0 (webOS TV is not supported)
- 8 GB of storage or higher (preferably 16 GB of storage or higher)
Hardware list
LG webOS Professional Displays
Supported and recommended for new purchases
- LG 32SM5J-B series 32" 24/7 Display - Available, supported and recommended for new purchases - Buy: US 32"
- LG UL3J-E series 16/7 Displays - Available, supported and recommended for new purchases - Buy: US 43UL3J-B 43", 50UL3J-B 50", 55UL3J-B 55", 65UL3J-B 65", 75UL3J-B 75", 86UL3J-B 86"
- LG UH5J-H series 24/7 Displays - Available, supported and recommended for new purchases - Buy: US 43UH5J-H 43", 49UH5J-H 49", 55UH5J-H 55", 65UH5J-H 65", 86UH5J-H 86", 98UH5J-H 98"
- LG UH7J-H series 24/7 Displays - Available, supported and recommended for new purchases - Buy: US 43UH7J-H 43", 49UH7J-H 49", 55UH7J-H 55", 65UH7J-H 65"
Supported but not recommended for new purchases
webOS Signage 6.0 (see here for player limitations)
- LG 37BH7N display - 37BH7N-H
- LG UH5N series - 49UH5N-E, 55UH5N-E, 65UH5N-E
- LG UM5N series - 43UM5N-E, 49UM5N-E, 55UM5N-E, 65UM5N-E
webOS Signage 4.1 (see here for player limitations)
- LG 22SM3G-B display
- LG UH5F series 43UH5F-H, 49UH5F-H, 55UH5F-H, 65UH5F-H, 75UH5F-H, 89UH5F-H, 98UH5F-H
- LG UH7F series - 49UH7F-B, 55UH7F-B, 65UH7F-B
- LG UM3DF series - 43UM3DF-B, 49UM3DF-B, 55UM3DF-B, 65UM3DF-B
Player setup guide
For the LG webOS Signage ScreenCloud player setup guide, click here.
Troubleshooting
These troubleshooting steps can help resolve issues with your LG webOS Signage display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue for you.
Open the ScreenCloud app's side menu by pressing the S.Menu button on the remote.
Select the option Clear Cache from the list.
After selecting it the ScreenCloud app will restart automatically and perform the action.
Power cycle the display: Turn it off for a few minutes and then power it back on again.
Check to see if a the issue and a solution already exist in this library.
Check for OS updates and update the display to the latest version - Get help from LG's support docs for this.
Check if the power adapter of the device might be the issue - Replace this or contact the manufacturer for assistance.
Check the internet connection strength of the device and work on improving it if it is weak. See how to run tests here.
Delete and re-install the ScreenCloud app from here - Use Replace Device when you see a new pairing code to pair the same screen license.
Delete unnecessary apps so that the device only runs ScreenCloud.
Perform a factory reset and install the webOS Signage ScreenCloud app from here - Use Replace Device when you see a new pairing code to pair the same screen license.
Press Settings on your LG remote control.
Head to the Admin menu.
Toggle Admin mode to the ON state (the default password is 0,0,0,0,0,0 if this has not been previously changed).
Select Factory Reset.
Select Confirm.
If the issue is not resolved, the device might be faulty. You can:
Reach out to the manufacturer to see what can be done
Purchase a ScreenCloud supported media player to connect to the display
Purchase a newer model LG webOS Signage display.
For more detailed hardware troubleshooting, please see Troubleshooting Hardware Performance and Stability.
Changelogs
Please see ScreenCloud Player Software Changelogs.