The People section in ScreenCloud is your central place for managing access to your organization. From here, you can invite users, control what they can do by assigning groups, roles and space access, manage who has Owner or Primary Owner permissions, and configure Single Sign-On (SSO) where available. This guide also explains how to transfer ownership to change the main account email, how to switch between multiple organizations under one login, and what to check if your screens or content appear to be missing after you've logged in.
People
The People section is where you manage all users in your ScreenCloud account. From here, you can invite users, assign them to groups (which control permissions), give access to spaces, manage account owners, and configure Single Sign-On (SSO).
The People section includes three areas: All, Owners, and SSO.
All
This view shows everyone invited to your account, including their groups, roles, ownership status, and space access. Pending invitations are also listed here.
To invite a new user:
Click Invite People
Enter the email address
Select a group (for example, Admin)
Click Add, then Send Invite
Once the invitation is accepted, the user can be assigned as an Owner if needed.
Owners
The Owners section is where you manage account ownership. The account creator is automatically set as the owner. Owners have full administrative and billing access across the organization.
If multiple owners exist, one user can be marked as the Primary Owner, who acts as the main contact for billing and account-related communication.
SSO (Single Sign-On)
Single Sign-On (SSO) allows users to sign in with one set of credentials across services. ScreenCloud uses secure authentication providers such as Auth0.
Ownership roles can still be assigned or changed normally when SSO is enabled. This tab is not available unless you have set up SSO for your account.
SSO is available on the Pro plan with a minimum of 35 screen licenses or the Enterprise plan. You can find out pricing details here. If you are interested in enabling SSO for your account and team, feel free to contact ScreenCloud Support.
Changing account ownership
Only an existing Owner can add or remove other Owners.
To add a new Owner:
Log in to your ScreenCloud account
Go to Account Settings
Select People, then Owners
Invite the new email address to the account
Once the invitation is accepted, assign the user as an Owner
To remove an Owner:
Remove the user’s Owner role
Delete the user from People > All (Optional)
If an Owner is no longer reachable (for example, if their email can no longer be accessed), please contact ScreenCloud Support with:
The owner email to remove
The new owner email (This should already be invited)
A recent invoice number to the account
Support can then assist with transferring ownership after verifying the details.
Setting or changing the primary owner
The Primary Owner is the main point of contact for billing and account-related communication. This setting only appears if an account has more than one owner.
To set or change the Primary Owner:
Log in to your ScreenCloud account
Go to Account Settings
Select People, then Owners
Find the user or invite them and wait for them to accept their email invitation
Use the three-dot menu next to the user and select Set as Primary Owner
You must be an existing Owner to perform this action.
Managing and switching between multiple organizations
A single email address can be used to access multiple ScreenCloud organizations with different permission levels.
To join another organization:
Your email must be invited using Invite People
When accepting the invite, select Already have an account
Log in with your existing credentials
If this option isn’t used, you may see an “Email address already exists” error.
After accepting, you can switch organizations using the Switch Organization button, found when clicking your user profile.
The checkmark shows the active organization. Select one of the listed organizations immediately access it.
Why are my screens and content missing?
If your account appears empty, it’s usually due to one of the following:
Switched Organizations
You may be viewing the wrong organization.
Click your username and select Switch Organization
Select your original organization
Logged into the wrong account
You may have used a different email or created a new trial account.
Confirm the correct email
Log out and back in using the original account email
Contact Support to remove the duplicate trial account
These two scenarios account for most cases. If you still can’t locate your original organization, contact ScreenCloud Support for help.
To learn more about users as they relate to groups, roles and spaces, please see here.