When your hardware running the ScreenCloud Player is already connected to the internet, but you still see a “Failed to Fetch Pairing Code After Retries” error or a blank screen with no pairing code, you can resolve this by following the steps from this guide. This issue usually means the network the device is connected to is blocking connections to ScreenClouds servers. Here’s how to test for a network block and solve it. Network blocking is just one potential cause; incorrect application usage and power interruptions are also worth considering when diagnosing pairing issues.
How can I confirm if my network is blocking the ScreenCloud player app from receiving the pairing code?
The simplest way to check if your network is blocking ScreenCloud is to connect the device to an alternative network, like a mobile hotspot.
Turn on the mobile hotspot on your phone.
Connect your ScreenCloud device to the hotspot’s WiFi network.
Restart the ScreenCloud Player app on your device.
If you see a pairing code, this means the network the device was connected to previously was blocking ScreenCloud connections.
How to resolve the issue of no pairing code if your device is connected to a secure or enterprise network
Please apply the necessary changes to your network so that the ScreenCloud player app can connect and show the pairing screen. Provide your IT and network admin team with our Domains & Servers to Whitelist for Internet Service Providers or VPN While Using ScreenCloud.
What if the pairing code still does not appear after whitelisting ScreenCloud domains and servers?
This suggests the issue might be with the ScreenCloud player app installation instead of the network. Additionally, power interruptions can lead to corrupted files, requiring similar recovery measures such as app reinstallation or factory reset. Please try the below steps:
Uninstall the ScreenCloud Player app.
Reboot your device.
Reinstall the ScreenCloud Player app - Not sure how to install the ScreenCloud payer app? Please see here.
If the issue persists, factory reset your hardware and install the ScreenCloud player app as new.
For ScreenCloud OS or PIXI hardware, you only need to perform a factory reset as ScreenCloud comes installed in the OS.
Preventing future pairing issues
Keep your devices updated: Regularly install the latest firmware and ScreenCloud Player software updates to prevent bugs, improve performance, and ensure full compatibility with ScreenCloud features.
Maintain network access: Make sure your network continues to whitelist all required ScreenCloud domains and ports so your device can connect, update, and function reliably. In addition, make sure you have a strong internet connection that does not disconnect too often.