We recommend activating the setting "Sync Amazon Content" on your Amazon OS device to always ensure your device is maintaining the most recent updates with your Amazon app data. You can click here to view a support guide on how to activate the sync feature for an Amazon device.
You can try to clear the cache for the ScreenCloud app on your device. Please click here for instructions on how to clear the cache for Amazon OS devices.
Ensure the ScreenCloud app on your Amazon device is updated or that your device has automatic updates activated. You can click here to learn more about how to activate automatic updates for an Amazon device.
Lastly, a best practice is to remove any unused apps from your Amazon device that you may have downloaded or installed that have not been used in a while or are out-of-date. You can also try to restart your Amazon device by unplugging it from its power source for about ten seconds and plugging it back in to see if this helps make any changes to resolve the issue.