Thanks to Amazon’s Signage Remote Management API, the Amazon Signage Stick can take full advantage of ScreenCloud’s Remote Device Management (RDM) tools. Owners of Amazon Signage Stick devices can remotely monitor, manage, and troubleshoot their players directly from their ScreenCloud account, reducing the need for on-site visits, separate logins to an Amazon Signage account, and manual intervention.

If you haven't set up ScreenCloud on your Amazon Signage Stick yet, you can find all of the steps here.

Turn connected displays on or off remotely using the TV’s HDMI-CEC capabilities. To learn more about what HDMI-CEC is and how it may be labeled across different display brands and models, please refer to this article.

Mute or unmute the connected display remotely using the TVs HDMI-CEC capabilities. This allows you to control audio output without needing physical access to the screen or device.

Restart the device remotely to resolve performance issues or apply changes without physically accessing the device.

Capture a real-time screenshot of what’s currently displaying on the screen. This is useful for verifying content playback or troubleshooting display issues. Learn more about using screenshots for your screens here.

Clear cached system data to help resolve performance slowdowns, playback issues, or app-related problems. This action clears both the ScreenCloud player app cache and the Android system cache.

Restart the ScreenCloud player app without rebooting the entire device, allowing for quicker recovery from app-related issues.

View device temperature metrics to help identify overheating or performance bottlenecks that could affect playback stability.

Confirm whether the device is properly connected to a display and detect potential HDMI-related issues.

When viewing your screen settings, RDM tool buttons are available at the top, with additional screen details shown below. The key RDM actions available include:

You can only action these buttons if the screen is online. If you notice the buttons are greyed out and your screen is offline, power off or unplug the device and turn it on again. For advanced troubleshooting for offline screens see here.

If you select the screen's icon or thumbnail, you gain access the screens additional settings and details.

Or, you can also scroll down to the bottom of the screen information to find Show complete information.

Here you can view details such as the OS version, player version, MAC and IP addresses, and device CPU and GPU temperatures, along with other device information. For a full list of available details and explanations of what they mean, please refer to this article.

From the same screen settings window you can also access Screenshots.

And finally, you have the Display output settings that are available only on Amazon Signage Stick devices and not on Amazon Fire OS devices. From here, you can review the screen’s display details, as well as turn the display on or off if the device is connected via HDMI-CEC.

The screen details you will see information on: