This guide is specifically for a BrightSign Player connected to the internet via Ethernet. The Ethernet connection should work automatically without any setup issues, if not follow this guide for help with getting your Ethernet connection working.
If you would like to use the BrightSign Player with a WiFi connection via a BrightSign WiFi Module, follow this video guide for help with getting your WiFi connection working. You can purchase the Wi-Fi module at the BrightSign store.
To see which BrightSign devices you can use with the ScreenCloud BrightSign player, please see here.
Factory reset your BrightSign player
There are a few ways to perform a factory reset of a BrightSign Player and you can view this guide here about how to do so. We recommend the control button method as the easiest way to get set up, please reference the listed steps below.
Remove any Micro SD Card, USB disk, or USB keyboards/mice, and connect the BrightSign device to the internet with an ethernet cable.
Power off the BrightSign device by removing the USB or 12V power connection.
Hold both the SVC and Reset buttons.
Connect the device to power with the USB or 12V power connection while holding both SVC and Reset buttons.
Wait for the red Err LED to flash rapidly.
Release both the SVC and Reset buttons.
Wait for a few moments for the factory reset to begin (this might take a few minutes). You will see a loading bar and some information about the device. The loading bar will load and then be replaced by a BrightSign logo. Wait until the words "please insert storage device" appear above the BrightSign logo.
Power off the BrightSign device by removing the USB or 12V power connection.
BSN.Cloud and App URL setup for the ScreenCloud BrightSign player
If you manage BrightSign devices through BSN.Cloud, you can set up the ScreenCloud app on your players using the App URL method — An empty Micros SD card is still required.
Before you begin, you'll need:
A BSN.Cloud account with admin access
Your player connected to the internet and powered on with a blank microSD card inserted
Network access to
brightsign.screencloud.comand BSN.Cloud endpoints (check firewall or proxy settings if needed)
Step 1: Create a ScreenCloud App URL setup
Go to Admin > Setup > Setup Library and click New Player Setup (or edit an existing one).
Fill in the Player Setup form with the following settings:
Setup Name:
ScreenCloud
Name you'll pick later in Apply Setup / Setup Library
Player Name:
BrightSign
Player Description:
BrightSign devices that run ScreenCloud player
Customization:
Append Player Setup
OrUse Name Only— It affects how the device name is generated
Time Zone: Set to the deployment site's timezone
Idle Screen Color: This is optional — The color shown before the player app loads
Publishing Mode:
App URLThe key setting
The hosted ScreenCloud player bundle
Network Configuration:
Use current player settingsOr select
Include network configurationto bake in Wi-Fi or static IP settings
Under Player Settings > Advanced, keep at Enable bsn.Control or bsn.Content. This lets you continue managing the player from BSN.Cloud (remote reboot, screenshots, diagnostics) while the ScreenCloud app is running.
Click Add Setup to Library to save your setup. You can apply it to any player on your network.
App URL vs Partner App: The Partner App option works the same way — it just pre-fills the URL. Entering https://brightsign.screencloud.com/autorun.zip in the App URL field gives the same result.
Step 2: Add your BrightSign device to BSN.Cloud
Choose a method based on how you're adding your device.
Option A — Activate using an on-screen code
A freshly booted BrightSign player with a blank SD card will show a purple activation screen with a code. Go to Admin > Activate, enter the code, and click Submit.
Option B — Add by serial number
Go to Admin > Provision > Add Player, enter the serial number, and click Add Player. This is useful for staging devices before powering them on, or for bulk onboarding.
Step 3: Apply the ScreenCloud setup to your BrightSign device
Go to Admin > Provision > Apply Setup and select the ScreenCloud setup you created. The player will reboot, fetch the ScreenCloud app, and launch it automatically.
When the pairing code appears, head to Screens in your ScreenCloud account to to pair a screen to the code. If this is new to you, learn how screen pairing works here.
Micro SD card setup for the ScreenCloud BrightSign player
Prepare a Micro SD Card with a minimum of 8GB of storage (media cache size). Make sure to format the Micro SD Card in FAT32 format with default allocation size if possible. Here are guides on how to do that for Windows, macOS, and Chrome OS.
Download the ScreenCloud BrightSign Player app and extract it on your computer:
https://brightsign.screencloud.com/autorun.zipCopy all the files to the root folder of the Micro SD Card.
The file tree will look like this:
├── app
│ ├── electron
│ │ ├── 460.main.js
│ │ ├── 460.main.js.map
│ │ ├── main.js
│ │ ├── main.js.LICENSE.txt
│ │ └── main.js.map
│ ├── renderer
│ │ ├── bundle.js
│ │ ├── bundle.js.LICENSE.txt
│ │ ├── bundle.js.map
│ │ ├── index.html
│ │ ├── loading.html
│ │ └── maintenance.html
│ ├── scripts
│ │ ├── main.dev.brs
│ │ ├── ota-update.brs
│ │ └── util.brs
│ └── version.txt
└── autorun.brsMake sure that the BrightSign device is factory reset.
Connect the ethernet internet cable to the device.
Power on the device, and wait until the words "please insert storage device" appear above the BrightSign logo.
Now insert the Micro SD Card into the BrightSign device.
Wait for the ScreenCloud player app to load until the pairing code is visible on the display (this might take a few minutes).
Log into your ScreenCloud account and visit the "Screens" section to pair your device.
Player limitations
The ScreenCloud BrightSign player currently has limitations at this moment in time. You can see these mentioned below:
Inability to play two or more videos at once
Inability to play certain apps for older BrightSign versions (more info here)
Running more than a single video at a time on your BrightSign device with ScreenCloud will cause issues and most likely cause our player to crash. Your best practice would be to display only a single video on one of your zones if your intend to run a multiple zone layout with a Channel. Please note that apps playing videos are included in this recommendation.