This guide is specifically for a BrightSign Player connected to the internet via Ethernet. The Ethernet connection should work automatically without any setup issues, if not follow this guide for help with getting your Ethernet connection working.
If you would like to use the BrightSign Player with a WiFi connection via a BrightSign WiFi Module, follow this video guide for help with getting your WiFi connection working. You can purchase the Wi-Fi module at the BrightSign store .
To see which BrightSign devices you can use with the ScreenCloud BrightSign player, please see here.
1. Factory reset your BrightSign player
There are a few ways to perform a factory reset of a BrightSign Player and you can view this guide here about how to do so. We recommend the control button method as the easiest way to get set up, please reference the listed steps below.
1.1. Remove any Micro SD Card, USB disk, or USB keyboards/mice, and connect the BrightSign device to the internet with an ethernet cable.
1.2. Power off the BrightSign device by removing the USB or 12V power connection.
1.3. Hold both the SVC and Reset buttons.
1.4. Connect the device to power with the USB or 12V power connection while holding both SVC and Reset buttons.
1.5. Wait for the red Err LED to flash rapidly.
1.6. Release both the SVC and Reset buttons.
1.7. Wait for a few moments for the factory reset to begin (this might take a few minutes). You will see a loading bar and some information about the device. The loading bar will load and then be replaced by a BrightSign logo. Wait until the words “please insert storage device” appear above the BrightSign logo.
1.8. Power off the BrightSign device by removing the USB or 12V power connection.
2. Setup the ScreenCloud Player app on your BrightSign player
2.1. Prepare a Micro SD Card with a minimum of 8GB of storage (media cache size). Make sure to format the Micro SD Card in FAT32 format with default allocation size if possible. Here are guides on how to do that for Windows, macOS, and Chrome OS.
2.2. Download the ScreenCloud BrightSign Player app (v2.1.10) here and extract it on your computer.
2.3. Copy all the files to the root folder of the Micro SD Card.
The file tree will look like this:
├── app
│ ├── bundle.js
│ ├── bundle.js.LICENSE
│ ├── index.html
│ ├── maintainance.html
│ ├── preload.js
│ ├── scripts
│ │ ├── main.dev.brs
│ │ ├── ota-update.brs
│ │ └── util.brs
│ └── version.txt
└── autorun.brs
2.4. Make sure that the BrightSign device is factory reset, as provided in the above steps from 1.1. to 1.8.
2.5. Connect the ethernet internet cable to the device.
2.6. Power on the device, and wait until the words “please insert storage device” appear above the BrightSign logo.
2.7. Now insert the Micro SD Card into the BrightSign device.
2.8. Wait for the ScreenCloud player app to load until the pairing code is visible on the display (this might take a few minutes).
2.9. Log into your ScreenCloud account and visit the "Screens" section to pair your device.
3. Player limitations
The ScreenCloud BrightSign player currently has limitations at this moment in time. You can see these mentioned below:
Inability to play two or more videos at once
Inability to play certain apps for older BrightSign versions (more info here)
Running more than a single video at a time on your BrightSign device with ScreenCloud will cause issues and most likely cause our player to crash. Your best practice would be to display only a single video on one of your zones if your intend to run a multiple zone layout with a Channel. Please note that apps playing videos are included in this recommendation.