BrightSign's digital signage media players are supported for use with ScreenCloud. Check out the minimum requirements and devices we do and do not recommend or support below.
Minimum requirements
• BrightSign OS version 8 or higher
• 8 GB of storage or higher (32 GB recommended)
ScreenCloud BrightSign Player now works with BrightSign OS 9 for Series 4, Series 5, and Series 6 devices.
If your device model isn’t listed or is marked as not supported, but it belongs to Series 3, 4, 5, or 6, update it to the latest BrightSign OS 9.1.x and then use our player on that version.
Please check the supported models listed below.
Hardware list
BrightSign Professional Media Players
Status | Series | Models |
Supported | BrightSign XT5 | XT245, XT1145, XT2145 |
| BrightSign XD5 | XD235, XD1035 |
| BrightSign HD5 | HD225, HD1025 |
| BrightSign LS5 | LS425, LS445 |
| BrightSign XC5 | XC2055, XC4055 |
| BrightSign AU5 | AU335 |
Supported (Not Recommended for New Purchase) | BrightSign XT4 | XT244, XT1144 |
| BrightSign XD4 | XD234, XD1034 |
| BrightSign HD4 | HD224, HD1024 |
Discontinued and Supported | BrightSign XT3 | XT243, XT1143 |
| BrightSign XD3 | XD233, XD1033 |
| BrightSign HD3 | HD223, HD1023 |
Available but not supported | BrightSign LS4 | LS424 |
Discontinued | BrightSign HD-OPS | HO523 |
| BrightSign DSM | HS123 |
Discontinued and not supported | BrightSign LS3 | LS423 |
| BrightSign 4K | 4K242, 4K1042, 4K1142 |
| BrightSign XD2 | XD232, XD1032, XD1132 |
| BrightSign HD2 | HD222, HD1022 |
| BrightSign LS | LS322, LS422 |
| BrightSign XD | XD230, XD1030, XD1230 |
| BrightSign HD | HD120, HD220, HD1020 |
| BrightSign AU | AU320 |
Player setup guide
For information about how to set up ScreenCloud on a BrightSign device please click here.
Troubleshooting
Troubleshooting options for BrightSign are limited because the ScreenCloud player’s side menu can’t be accessed, and the player itself supports fewer features than on other devices. As a result, most issues require a factory reset of the BrightSign player.
Limited screen RDM tools
The remote device management (RDM) tools available for BrightSign in the screen settings in Studio are:
Reboot Device
Clear Cache
Screenshot
For more details, see here.
After a factory reset
Perform a factory reset on the BrightSign player, then set up the ScreenCloud player by following the BrightSign Player setup guide.
Once the player is online and set up, it will display a pairing code.
If the screen still exists in your account, pair it using Replace Device to keep the same screen and license.For general performance and stability issues, see Troubleshooting Hardware Performance and Stability.
For general performance and stability issues, see Troubleshooting Hardware Performance and Stability.
BrightSign player won’t start or the LED is flashing
If the player doesn’t start and the LED flashes in a particular pattern, see BrightSign’s guide to interpreting flashing LEDs.
Repair or replacement
For hardware repairs or replacements, contact BrightSign directly. See BrightSign’s player repair or replacement page.
Still need help?
If the issue persists and you’re using a supported BrightSign model, contact the ScreenCloud Support team.
Changelogs
Please see ScreenCloud Player Software Changelogs.
For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page.
For an extensive list such as the below for the other operating systems we support, please see here.