Android devices are an affordable and flexible option for running ScreenCloud, but it’s important to understand that not all Android devices are the same. Manufacturers use different versions of Android, which can affect performance and compatibility.

There are two main types of Android devices:

Standard Android / Android Open Source (AOSP)
These include many Android boxes, tablets, and phones. They typically have access to the full Google Play Store, which means broader support for business apps and features. However, there is significant variation in hardware quality, performance, and user experience between devices. Because of this inconsistency, we don’t generally recommend most Android AOSP devices. While many can work with ScreenCloud if they meet our minimum requirements, devices not listed as recommended should be tested before deployment.

For the most reliable and seamless experience, we recommend choosing ScreenCloud’s own Android powered PIXI media player. PIXI is purpose-built and optimized specifically for ScreenCloud, eliminating the inconsistencies often found with third-party Android devices.

Android TV devices
These include many Android-powered TVs and some streaming boxes. Android TV uses a more limited version of the Google Play Store, with fewer supported apps and features. However, Android TV devices provide a more consistent experience due to Google’s certified Android TV program. As a result, we typically recommend Android TV devices, provided they meet our minimum system requirements.

Minimum requirements

Comes with the Google Play Store preinstalled (otherwise you will need to side-load our app and update it manually, (see here)
Android 7.1.2 or higher
Dual-core processor or higher (preferably quad-core processor or higher)
2 GB of RAM or higher (preferably 4 GB of RAM or higher)
8 GB of storage or higher (preferably 32 GB of storage or higher)

Hardware list

Android Consumer Media Players

Supported and recommended for new purchases

Model	OS / Year	Availability	Buy Regions
Google TV Streamer (4K)	Google TV, 2024	Available	US, UK, other countries
Google Chromecast with Google TV 4K	Google TV, 2020	Discontinued (Still Supported)	US, UK, other countries
Google Chromecast with Google TV HD	Google TV, 2022	Discontinued (Still Supported)	US, UK, other countries
Onn 4K Streaming Box	Google TV, 2023	Available	US
Onn Full HD Streaming Device	Google TV, 2023	Available	US
Xiaomi Mi Box S 2nd Gen	Google TV, 2023	Available	US, UK
Xiaomi TV Stick 4K	Android TV, 2021	Available	US, UK

Supported but not recommended for new purchases

Model	OS / Year	Availability	Notes
Xiaomi TV Stick	Android TV, 2020	Available	Supported, but more powerful options available
Xiaomi Mi Box S (Article image)	Android TV, 2018	Discontinued	Supported

Supported but facing performance issues (Being addressed)

Model	OS / Year	Availability	Notes
Nvidia Shield TV Pro	Android TV, 2019	Available	Supported, but not recommended (more affordable options available)
Nvidia Shield TV	Android TV, 2019	Available	Supported, but not recommended
Nvidia Shield TV Pro	Android TV, 2017	Discontinued	Supported
Nvidia Shield TV	Android TV, 2017	Discontinued	Supported (awaiting Android player improvements)

Not supported

Model	OS / Year	Availability
Xiaomi Mi Box 3	Android TV, 2016	Discontinued
Ugoos X3 Devices	Android AOSP	Discontinued
Geniatech APC395X	Android AOSP	Discontinued

Android Consumer Tablets

Supported and recommended for new purchases

Model	Year	Availability	Buy Regions
Samsung Galaxy Tab A9+ 11"	2023	Available	US, UK
Samsung Galaxy Tab A9 8.7”	2023	Available	UK

Android TV / Google TV Consumer TVs

Supported and recommended for new purchases

Model	OS / Year	Availability	Buy Regions
Sony BRAVIA X77L Series	Google TV, 2023	Available	US 43", 50", 55", 65", 75", 85
Sony BRAVIA X80K Series	Google TV, 2022	Available	US 43", 50", 55", 65", 75", 85" UK 43", 50", 55", 65", 75"
Sony BRAVIA X90L Series	Google TV, 2023	Available	US 55", 65", 75", 85", 98" UK 55", 65", 75", 85", 98"

Android TV Professional Displays

Supported and recommended for new purchases

Model	OS / Year	Availability	Buy Regions
Sony BRAVIA BZ30J Series 32" 24/7	Android TV, 2023	Available	US 32"
Sony BRAVIA BZ30L Series 24/7	Android TV, 2023	Available	US 43", 50", 55", 65", 75", 85"
Sony BRAVIA BZ35L Series 24/7	Android TV, 2023	Available	US 55", 65", 75", 85"
Sony BRAVIA BZ40L Series 24/7	Android TV, 2023	Available	US 55", 65", 75", 85"
Sony BRAVIA BZ50L Series 98" 24/7	Android TV, 2023	Available	US 98"

Player setup guide

For information about how to set up ScreenCloud on an Android device please click here.

Troubleshooting

These troubleshooting steps can help resolve issues with your Android device or display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue.

Step	Action	Details
1	Clear Cache	Open ScreenCloud app → Press select/right arrow on remote → Open right-hand menu → Select Clear Cache
2	Power Cycle Device	Turn device off for a few minutes, then power it back on
3	Update OS	Update the Android device or display to the latest OS version
4	Check Video Issues	If videos appear black, follow Android video troubleshooting steps in Help Center
5	Check Known Issues	Review Android Player articles to see if issue is already documented
6	Check Power Adapter	Confirm the power adapter is working properly
7	Check Overheating	Ensure device has proper airflow and is not overheating
8	Check Internet Connection	Confirm strong and stable connection (refer to Google’s help page)
9	Reinstall ScreenCloud App	Uninstall and reinstall via Google Play or side-load → Use Replace Device when pairing
10	Remove Unnecessary Apps	Ensure the device is dedicated to running ScreenCloud only
11	Factory Reset	Perform factory reset → Reinstall ScreenCloud app (or side-load) → Use Replace Device when pairing
12	Replace Device (If Needed)	If issue persists, device may be faulty/outdated. Consider upgrading or attaching a ScreenCloud device to Android TV