Currently, Apple's iPad devices are not the most reliable long-term performance devices for digital signage with ScreenCloud. We'd recommend looking into Android and Amazon tablets we support, due to limitations with the ScreenCloud player for iPadOS (see here). We do support a wide range of iPadOS devices though, which you can pinpoint using our minimum requirements or list of recommend and supported Apple iPads below.
Minimum requirements
iPadOS 15 or higher (preferably the latest version of iPadOS)
8 GB of storage or higher (preferably 32 GB of storage or higher)
Hardware list
iPad Consumer Tablets
Supported and recommended for new purchases
Model | Generation / Year | Status | Buy |
iPad | 11th Gen (2025) | Available | |
iPad | 10th Gen (2022) | Discontinued | Available with third party resellers |
iPad | 9th Gen (2021) | Discontinued | Available with third party resellers |
Supported but not recommended for new purchases
Model | Generation / Year | Status |
iPad Pro | 8th Gen (11" & 13", 2025) | Available |
iPad Air | 7th Gen (11" & 13", 2025) | Available |
iPad Mini | 7th Gen (2024) | Available |
iPad Pro | 7th Gen (11" & 13", 2024) | Discontinued |
iPad Pro | 6th Gen (11" & 12.9", 2022) | Discontinued |
iPad Air | 5th Gen (2022) | Discontinued |
iPad Mini | 6th Gen (2021) | Discontinued |
iPad Pro | 5th Gen (11" & 12.9", 2021) | Discontinued |
iPad Pro | 4th Gen (11" & 12.9", 2020) | Discontinued |
iPad Air | 4th Gen (2020) | Discontinued |
iPad | 8th Gen (2020) | Discontinued |
iPad Air | 3rd Gen (2019) | Discontinued |
iPad | 7th Gen (2019) | Discontinued |
iPad Mini | 5th Gen (2019) | Discontinued |
iPad Pro | 3rd Gen (11" & 12.9", 2018) | Discontinued |
iPad | 6th Gen (2018) | Discontinued |
iPad Pro | 2nd Gen (10.5" & 12.9", 2017) | Discontinued |
Not supported
Model | Generation / Year | Status |
iPad | 5th Gen (2017) | Discontinued |
iPad Pro | 1st Gen (9.7" & 12.9", 2015) | Discontinued |
iPad Mini 4 | 4th Gen (2015) | Discontinued |
iPad Air 2 | 2nd Gen (2014) | Discontinued |
iPad Mini 3 | 3rd Gen (2014) | Discontinued |
iPad Air | 1st Gen (2013) | Discontinued |
iPad Mini 2 | 2nd Gen (2013) | Discontinued |
iPad | 4th Gen (2012) | Discontinued |
iPad | 3rd Gen (2012) | Discontinued |
iPad Mini | 1st Gen (2012) | Discontinued |
iPad 2 | 2nd Gen (2011) | Discontinued |
iPad | 1st Gen (2010) | Discontinued |
Player setup guide
For information on how to set up ScreenCloud on your iOS device please click here.
Troubleshooting
These troubleshooting steps can help resolve issues with your Apple iOS and iPadOS devices. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue for you.
Step | Action | Instructions |
1 | Open the ScreenCloud app → Swipe right to access the menu → Tap Advanced Settings → Tap Clear Cache. | |
2 | Restart Device | Power off the iOS device, then turn it back on. |
3 | Update the device to the latest iOS version. | |
4 | Review the Apple section of the Help Center to see if the issue and solution are already documented. | |
5 | Test Internet Connection | Test the connection using speedtest.net and refer to Apple’s support page for improvement steps if needed. |
6 | Reinstall App | Delete and reinstall the ScreenCloud player app from the App Store. Use Replace Device to reconnect the same screen license. |
7 | Remove Unnecessary Apps | Delete unused apps to free up storage space. |
8 | Perform a factory reset, then reinstall the ScreenCloud player app from the App Store. Use Replace Device to reconnect the same screen license. | |
9 | Replace Hardware | If issues persist, consider purchasing a supported tablet device. |
For more detailed hardware troubleshooting, please see Troubleshooting Hardware Performance and Stability.
Changelogs
Please see ScreenCloud Player Software Changelogs.
For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page.
For an extensive list such as the below for the other operating systems we support, please see here.
References: