Currently, Apple's iPad devices are not the most reliable long-term performance devices for digital signage with ScreenCloud. We'd recommend looking into Android and Amazon tablets we support above, due to limitations with the ScreenCloud player for iPadOS (see here).
We do support a wide range of iPadOS devices though, which you can pinpoint using our minimum requirements or list of recommend and supported Apple iPads below.
For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page. For an extensive list such as the below for the other operating systems we support, please see here.
Minimum requirements
- iPadOS 15 or higher (preferably the latest version of iPadOS)
- 8 GB of storage or higher (preferably 32 GB of storage or higher)
Hardware list
iPad Consumer Tablets
Supported and recommended for new purchases
- Apple iPad (10th gen, 2022) - Available, supported and recommended for new purchases - Buy: US, UK, other countries
- Apple iPad (9th gen, 2021) - Available, supported and recommended for new purchases - Buy: US, UK, other countries
Supported but not recommended for new purchases
- Apple iPad Pro (6th gen, 11" and 12.9", 2022) - Available and supported, but not recommended for new purchases (more affordable options available)
- Apple iPad Air (5th gen, 2022) - Available and supported, but not recommended for new purchases (more affordable options available)
- Apple iPad Mini (6th gen, 2021) - Available and supported, but not recommended for new purchases (larger options available)
- Apple iPad Pro (5th gen, 11" and 12.9", 2021) - Discontinued but supported
- Apple iPad Pro (4th gen, 11" and 12.9", 2020) - Discontinued but supported
- Apple iPad Air (4th gen, 2020) - Discontinued but supported
- Apple iPad (8th gen, 2020) - Discontinued but supported
- Apple iPad Air (3rd gen, 2019) - Discontinued but supported
- Apple iPad (7th gen, 2019) - Discontinued but supported
- Apple iPad Mini (5th gen, 2019) - Discontinued but supported
- Apple iPad Pro (3rd gen, 11" and 12.9", 2018) - Discontinued but supported
- Apple iPad (6th gen, 2018) - Discontinued but supported
- Apple iPad Pro (2nd gen, 10.5'' and 12.9", 2017) - Discontinued but supported
Not supported
- Apple iPad (5th gen, 2017) - Discontinued and not supported
- Apple iPad Pro (1st gen, 9.7'' and 12.9", 2015) - Discontinued and not supported
- Apple iPad Mini 4 (4th gen, 2015) - Discontinued and not supported
- Apple iPad Air 2 (2nd gen, 2014) - Discontinued and not supported
- Apple iPad Mini 3 (3rd gen, 2014) - Discontinued and not supported
- Apple iPad Air (1st gen, 2013) - Discontinued and not supported
- Apple iPad Mini 2 (2nd gen, 2013) - Discontinued and not supported
- Apple iPad (4th gen, 2012) - Discontinued and not supported
- Apple iPad (3rd gen, 2012) - Discontinued and not supported
- Apple iPad Mini (1st gen, 2012) - Discontinued and not supported
- Apple iPad 2 (2nd gen, 2011) - Discontinued and not supported
- Apple iPad (1st gen, 2010) - Discontinued and not supported
Player setup guide
For information on how to set up ScreenCloud on your iOS device please click here.
Troubleshooting
These troubleshooting steps can help resolve issues with your Apple iOS and iPadOS devices. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue for you.
Open the ScreenCloud player app on your iOS device.
Swipe to the right while viewing the app to access the ScreenCloud menu.
Tap on Advanced Settings.
Tap on Clear Cache.
Power off the tablet and turn it on again.
Check if the issue and solution already exists in the Apple section of our Help Center.
Test the device's internet connection with speedtest.net - See Apple's support page for steps on how to improve the connection.
Delete and re-install the ScreenCloud player app from the App Store - Use replace device to connect to the same screen license.
Delete unnecessary apps so that the device has more space to run ScreenCloud.
Factory reset the device and install the ScreenCloud player app from the App Store - Use replace device to connect to the same screen license.
If the device still does not work, it might be time to purchase a newer model.
For more detailed hardware troubleshooting, please see Troubleshooting Hardware Performance and Stability.
Changelogs
Please see ScreenCloud Player Software Changelogs.
References: