Samsung displays that are powered by SSSP 6 on Tizen 4, SSSP 10 on Tizen 6.5 and TEP on Tizen 7.0 (SSSP 7 on Tizen 5 is not supported) are supported to work with ScreenCloud. ScreenCloud's Samsung Tizen player app works natively with Samsung Smart Signage displays, eliminating the need for a media player and allowing customers to scale across their organizations.

Samsung's commercial-grade smart signage displays are a great and easy way to get started using digital signage and can support all business operations up to 24/7 continuous operation.

Minimum requirements

SSSP 6 on Tizen 4, SSSP 10 on Tizen 6.5 and TEP on Tizen 7.0 (SSSP 7 on Tizen 5 is not supported)
8 GB of storage or higher (preferably 16 GB of storage or higher)

Hardware list

Samsung Tizen Professional Signboards

Supported & recommended for new purchases

Series	Description	Models / Sizes (US)
QBR Series	13” Signboard	QB13R (13")
QBR-B Series	24” Signboard	QB24R-B (24")

Samsung Tizen Professional Displays

Supported & recommended for new purchases

Series	Usage Rating	Models / Sizes (US)
QBC Series	16/7 Display	QB43C (43"), QB50C (50"), QB55C (55"), QB65C (65"), QB75C (75"), QB85C (85")
QMR-B Series	24/7 Display	QM32R-B (32")
QBB Series	16/7 Display	QB43B (43"), QB50B (50"), QB55B (55"), QB65B (65")
QMC Series	24/7 Display	QM43C (43"), QM50C (43"), QM55C (55"), QM65C (65"), QM75C (75"), QM85C (85")
QHC Series	24/7 Display	QH43C (43"), QH50C (50"), QH55C (55"), QH65C (65"), QH75C (75")

SSSP10 – Tizen 6.5 Displays

Supported, but not recommended for new purchases – app limitations apply

Series	Models
QMB Series	QM43B, QM50B, QM55B, QM65B, QM75B
QHB Series	QH43B, QH50B, QH55B, QH65B, QH75B

SSSP6 – Tizen 4.0 Displays

Supported, but not recommended for new purchases – app limitations apply

Series	Models
QMR-AN Series	QM32R-AN
QB Series	QM32R, QM43R, QM49R, QM50R, QM55R, QM65R, QM75R, QM85R, QM32R-A, QM43R-A, QM49R-A, QM50R-A, QM55R-A, QM65R-A, QM75R-A, QM32R-B, QM85R-B, QM43N, QM49N, QM55N, QM65N, QM75N, QM85N, QM98N, QM98T, QM98T-B
QM Series	QM32R, QM43R, QM49R, QM50R, QM55R, QM65R, QM75R, QM85R, QM32R-A, QM43R-A, QM49R-A, QM50R-A, QM55R-A, QM65R-A, QM75R-A, QM32R-B, QM85R-B, QM43N, QM49N, QM55N, QM65N, QM75N, QM85N, QM98N, QM98T, QM98T-B
QH Series	QH43R, QH50R, QH55R, QH65R, QH75R
Window Display OM Series	OM46N, OM55N, OM46N-D, OM55N-D
Outdoor Signage OH Series	OH55F, OH85N, OH85N-SK, OH85N-DK, OH85N-S
Other Samsung Models	QB24R-T, QB24R-TB, QM32R-T, QM43R-T, QM55R-T, VM46R-U, VM55R-U, SH37R, SH37R-B

Player setup guide

For the ScreenCloud Samsung Tizen player setup guide, click here.

Troubleshooting

These troubleshooting steps can help resolve issues with your Samsung Tizen display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue for you.

Step	Action	Details
1	Clear Cache	Press the Samsung TV remote's Yellow, C, or Info button while opening the ScreenCloud player to open the side menu. In the side menu, go to Settings → Clear Cache and select Clear Cache.
2	Power Cycle Display	Turn the display off for a few minutes, then power it back on.
3	Check for OS Updates	Ensure the display is updated to the latest Tizen OS version.
4	Review Known Issues	Check available Tizen troubleshooting guides to see if a solution already exists for your issue.
5	Check Internet Connection	Confirm the device has a strong and stable internet connection (refer to Samsung support if needed).
6	Check Power Adapter	Confirm the device’s power adapter is functioning properly and not causing instability.
7	Reinstall ScreenCloud Player	Uninstall and reinstall the ScreenCloud player. Use Replace Device to pair the same screen license again.
8	Remove Unnecessary Apps	Remove any unnecessary apps so the device runs only the ScreenCloud player.
9	Factory Reset	Perform a factory reset and reinstall the ScreenCloud player app. Use Replace Device to pair the same screen license again.
10	If Issue Persists	If unresolved, the device may be faulty. Contact the manufacturer, purchase a media player, or upgrade to a newer Tizen Samsung display model.