Samsung displays that are powered by SSSP 6 on Tizen 4, SSSP 10 on Tizen 6.5 and TEP on Tizen 7.0 (SSSP 7 on Tizen 5 is not supported) are supported to work with ScreenCloud. ScreenCloud's Samsung Tizen player app works natively with Samsung Smart Signage displays, eliminating the need for a media player and allowing customers to scale across their organizations.
Samsung's commercial-grade smart signage displays are a great and easy way to get started using digital signage and can support all business operations up to 24/7 continuous operation.
For a complete catalog of other hardware we recommend, please review the ScreenCloud website's Hardware page. For an extensive list such as the below for the other operating systems we support, please see here.
Minimum requirements
- SSSP 6 on Tizen 4, SSSP 10 on Tizen 6.5 and TEP on Tizen 7.0 (SSSP 7 on Tizen 5 is not supported)
- 8 GB of storage or higher (preferably 16 GB of storage or higher)
Hardware list
Samsung Tizen professional signboards
Supported and recommended for new purchases
- Samsung QBR Series 13” Signboard - Available, supported and recommended for new purchases - Buy: US QB13R 13"
- Samsung QBR-B Series 24” Signboard - Available, supported and recommended for new purchases - Buy: US QB24R-B 24"
Samsung Tizen professional displays
Supported and recommended for new purchases
- Samsung QBC Series 16/7 Display - Available, supported and recommended for new purchases - Buy: US QB43C 43", QB50C 50", QB55C 55", QB65C 65", QB75C 75", QB85C 85"
- Samsung QMR-B Series 32" 24/7 Display - Available, supported and recommended for new purchases - Buy: US QM32R-B 32"
- Samsung QBB Series 16/7 Displays - Available, supported and recommended for new purchases - Buy: US QB43B 43", QB50B 50", QB55B 55", QB65B 65"
- Samsung QMC Series 24/7 Displays - Available, supported and recommended for new purchases - Buy: US QM43C 43", QM50C 50", QM55C 55", QM65C 65", QM75C 75", QM85C 85"
- Samsung QHC Series 24/7 Displays - Available, supported and recommended for new purchases - Buy: US QH43C 43" , QH50C 50", QH55C 55", QH65C 65", QH75C 75"
Samsung Tizen supported but not recommended hardware
Supported, but not recommended for new purchases
SSSP10 TEP Tizen 6.5 (See here for app limitations)
- Samsung QMB Series - QM43B, QM50B, QM55B, QM65B, QM75B
- Samsung QHB Series - QH43B, QH50B, QH55B, QH65B, QH75B
SSSP6 Tizen 4.0 (See here for app limitations)
- Samsung QMR-AN Series - QM32R-AN
- Samsung QB Series - QM32R, QM43R, QM49R, QM50R, QM55R, QM65R, QM75R, QM85R, QM32R-A, QM43R-A, QM49R-A, QM50R-A, QM55R-A, QM65R-A, QM75R-A, QM32R-B, QM85R-B, QM43N, QM49N, QM55N, QM65N, QM75N, QM85N, QM98N, QM98T, QM98T-B
- Samsung QM Series - QM32R, QM43R, QM49R, QM50R, QM55R, QM65R, QM75R, QM85R, QM32R-A, QM43R-A, QM49R-A, QM50R-A, QM55R-A, QM65R-A, QM75R-A, QM32R-B, QM85R-B, QM43N, QM49N, QM55N, QM65N, QM75N, QM85N, QM98N, QM98T, QM98T-B.
- Samsung QH Series - QH43R, QH50R, QH55R, QH65R, QH75R
- Samsung Window Display OM Series - OM46N, OM55N, OM46N-D, OM55N-D
- Samsung Outdoor Signage OH Series - OH55F, OH85N, OH85N-SK, OH85N-DK, OH85N-S
- Other Samsung models - QB24R-T, QB24R-TB, QM32R-T, QM43R-T, QM55R-T, VM46R-U, VM55R-U, SH37R, SH37R-B
Player setup guide
For the ScreenCloud Samsung Tizen player setup guide, click here.
Troubleshooting
These troubleshooting steps can help resolve issues with your Samsung Tizen display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue for you.
Press the Samsung TV remote's yellow, C or info button while opening the ScreenCloud player to open the side menu.
Visit the setting Clear Cache in the menu.
Select the Clear Cache button to clear the cache of the ScreenCloud player app.
Power cycle the display: Turn it off for a few minutes and then power it back on again.
Check for OS updates and update the display to the latest OS.
Check any existing guides on Tizen to see of there is already a solution for your issue.
Check that the device's internet connection is strong enough - See Samsung's support here.
Check and confirm that the power adapter of the device is not the issue.
Uninstall and reinstall the ScreenCloud player - Use Replace Device to pair the same screen license again.
Remove any unnecessary apps that might be installed or playing on the device so that it only runs ScreenCloud.
Perform a Factory Reset and re-install the ScreenCloud player app - Use Replace Device to pair the same screen license again.
If the issue is not resolved after the above steps, the device might be faulty. You can:
Reach out to the manufacturer to see what can be done.
Purchase a ScreenCloud supported media player to connect to the display.
Purchase a newer model LG webOS Signage display.
For more detailed hardware troubleshooting, please see Troubleshooting Hardware Performance and Stability.
Changelogs
Please see ScreenCloud Player Software Changelogs.
References:
https://support.databeat.net/en/how-to-see-which-version-of-smart-signage-platform-ssp-your-samsung-professional-screen-has
https://www.samsung.com/uk/support/tv-audio-video/how-to-troubleshoot-internet-connectivity-for-samsung-tv/
https://www.samsung.com/us/support/answer/ANS00077524/
https://www.samsung.com/us/support/answer/ANS00062224/#:~:text=Using%20your%20TV's%20remote%2C%20navigate,will%20be%20downloaded%20and%20installed.