Windows devices like PCs and touchscreen PCs are great devices for using ScreenCloud. We require Windows devices running Windows 10 / 11. Please note that only versions of Windows 10 / 11 that have Classic Windows app support are supported.

Minimum requirements

Windows 10 / 11, 32-bit or 64-bit (please note that only versions of Windows 10 / 11 that have Classic Windows app support are supported)
A device with a processor that’s supported by Windows 11 or 10 (see here), dual-core processor or higher (preferably quad-core processor or higher)
4 GB of RAM or higher (preferably 8 GB of RAM or higher)
32 GB of storage or higher (preferably 64 GB or higher)

Hardware list

All models mentioned below are supported and recommended for new purchases.

Mini PC Professional Media Players

Entry-Level Options (1–2 Displays)

Model	Buy Regions
MeLE Overclock 4C	US
MeLE Quieter 4C	US, UK
Minix Z100 0dB	International
Minix Z100 AERO	International
Simply NUC Zircon	US, UK

High-End Options (1–2 Displays)

Model	Buy Regions
Simply NUC Onyx	US, UK
Asus NUC 14 Pro	International

Option for 3 Displays (3 HDMI Out)

Model	Buy Regions
iBase SI-623-N / SI-613	International SI-623-N, SI-613
iBase SI-323-N	International SI-323-N

Option for 4 Displays (4 HDMI Out)

Model	Buy Regions
iBase SI-654-N / SI-654	International SI-654-N, SI-654
iBase SI-334 / SI-324-N / SI-324	International SI-334, SI-324-N, SI-324

Option for 6 Displays (6 HDMI Out)

Model	Buy Regions
iBase SI-626	International SI-626

Option for 8–16 Displays (Up to 16 HDMI Out)

Model	Buy Regions
iBase SP-63ER	International SP-63ER

Touchscreen PC Professional Signboards

Model	Buy Regions
Bluefin 21.5" (Powered by Seneca)	US
Bluefin 13.3" (Powered by Seneca)	US
Elo I-Series 22” for Windows (2.0)	US, UK
Elo I-Series 15” for Windows (2.0)	US, UK

Interactive Display Professional Displays

Model	Sizes Available	Buy Regions
Elo Interactive Displays with Windows Computer Modules	32", 43", 50" (4K), 55", 55" (4K), 65"	US 32", 43", 50" (4K), 55", 55" (4K), 65" with Windows Computer Modules

Player setup guide

For information about how to set up ScreenCloud on a Windows device please click here.

Troubleshooting

These troubleshooting steps can help resolve issues with your Windows device or display. We recommend that you try these steps before reaching out to support, to see if this might resolve your issue.

Step	Action	Details
1	Clear Cache	Right-click in ScreenCloud app → Select Toggle Menu → Click Clear Cache in right-hand menu
2	Enable Daily Restart	If issue resolves, enable Daily Restart to prevent recurrence
3	Power Cycle Device	Turn device off for a few minutes, then turn it back on
4	Update OS	Check for Windows updates and install latest version
5	Check Known Issues	Review Windows-specific known issues documentation
6	Check Power Cable	Confirm power cable is functioning properly
7	Check Overheating	Ensure device has proper airflow and is not overheating
8	Test Internet Speed	Use speedtest.net to confirm strong, stable connection
9	Reinstall ScreenCloud Player	Uninstall and reinstall from download page → Use Replace Device when pairing
11	Remove Unnecessary Programs	Delete unused apps to free up system resources
12	Factory Reset	Perform Windows factory reset → Reinstall ScreenCloud Player
13	Replace Device (If Needed)	If issue persists, consider upgrading to a newer model