ScreenCloud’s remote device management (RDM) tools and device information for your screens empower your users to remotely manage various hardware actions and monitor critical system parameters. The ability to conveniently control hardware functions such as clearing cache, restarting, rebooting, and capturing screenshots, can all be performed from within the ScreenCloud platform. Additionally, users gain insights into the real-time memory status and temperature of their hardware, ensuring optimal performance and proactive maintenance.
In this guide, we will walk you through the process of leveraging ScreenCloud's remote hardware management feature to optimize your digital signage infrastructure and ensure uninterrupted performance.
Where to find your device information and RDM tools
Your device details will appear next to your screen on the right-hand side.
This immediate device info will reveal a few device action buttons, how long the device has been connected, its available memory, its Daily Restart time (if enabled), and its timezone, along with much more information.
The full list of these details includes:
Add note: Allows you to leave a note next to your screen that is visible to all users in the account. See here for more information
Screen Status: Displays the screen status, either Live, Offline or Deactivated
Last Updated: Timestamp for when the screen was last updated
Reload button: Reload the device information
Icons for Remote Device Management: See below for details on what actions the buttons perform and for which operating systems they are available
Connected Time: The total time the device has been connected or online. This time will be reset if the device is disconnected or rebooted
Memory: Displays the amount of available memory and how much of it is being used
Daily Restart: The time interval in which the device has been set to perform a daily reboot if enabled. In addition, this setting can only be set from the ScreenCloud player app, if available
Time Zone: The time zone set for the device. Not to be confused with the time zone set in the screen's settings in Studio
IP Address: The IP address for that specific device. An IP address is a series of numbers that identifies any device on a network
MAC Address: Displays the MAC address for that specific device. A Mac address is a hardware identifier that uniquely identifies a device to other devices on the same local network
Hostname: The unique identifier for the device so that it can be accessed within a network. The hostname can be changed for a ScreenCloud OS device with the RDM Console for ScreenCloud (SCOS)
Screen ID: The unique identification code for your screen, which helps our technical team pinpoint your screen in cases where support or updates are needed
Player Version: The ScreenCloud player app version
Operating System: The Operating System of the device
Connected (or Disconnected) Since date: Provides the timestamp from when the device has been either online or offline
Created Since date: The timestamp for when the screen was paired
Created by: The user that paired the screen to the account
To access even more details of your device, you can scroll down and click Show Complete Information, or simply click the device icon shown just under the screen status notification.
The complete information will reveal:
Storage: The available storage in GB on your device
CPU Temperature: The temperate of the System-on-chip (SOC) that contains the GPU in the device
GPU Temperature: The temperature of the GPU in the device
Display Output: The output resolution and ratio for the device
You can also access additional details and settings for ScreenCloud OS devices with the RDM Console. The RDM tools specifically for ScreenCloud OS allow you to perform functions such as restoring your ScreenCloud OS device to its factory settings, clearing user data, clearing the environment, viewing your network configuration, and rebooting your ScreenCloud OS device.
As for the general screen's RDM tool, The ScreenCloud player information and available tools will vary according to the operating system it is on, as each allows us to pull different details and perform different actions depending on the capabilities of the system. For example, the Windows player contains a restart button but not a reboot button, as the ScreenCloud player for Windows cannot restart the device. The ScreenCloud Web URL player will lack nearly almost all of the RDM functions and details, as it is just running from an internet browser.
Your Screens Remote Device Management tools
Clear Cache
Clearing hardware cache is beneficial as it optimizes performance by freeing up space, ensuring access to fresh data, reducing the risk of errors, and enhancing energy efficiency.
Please note that, depending on the cache size, this may take a few minutes.
This action is available for all OSs
Restart Player
Restarting software can help clear temporary files and free up memory space, which can improve its performance and resolve certain glitches or issues.
This action is available for the following OSs: Android, Amazon’s Fire OS, Windows, macOS, and LG WebOS Signage.
Reboot Device
Rebooting hardware is beneficial as it clears temporary memory, resolves software glitches, prevents memory leaks, enhances system performance, and can even extend the longevity of your hardware
This action is available for the following OSes: ScreenCloud OS, ChromeOS, BrightSign, LG WebOS Signage, and Samsung Tizen.
Screenshot
With the Screenshot button, you can take a look at what is live and showing on your screen. Please note that this may take a few moments. For more information on this, please see here.
This action is NOT available for the following OSs: ChromeOS, iPadOS, and iOS.
Screen Email Notifications
This feature is available if you are on the Pro or Enterprise plan. The feature allows you to enable or disable email notifications for when your screen goes offline and online again. Please see here to learn all about this feature.